Senior Technical Writer

About the job:

The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join our Application Services team in India. In this role, you will join a team responsible for the user documentation and premium content that accompany Red Hat offerings, available online through Red Hat's customer portal. You'll work closely with developers, engineers, and other subject matter experts to create and maintain content that helps our customers successfully use Red Hat offerings and solutions. Successful applicants must reside in a country where Red Hat is registered to do business.
What you will do?

• Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high quality documentation

• Effectively manage documentation projects and deliver customer-focused documentation

• Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

• Keep up-to-date on changes to our offerings, customer use cases, and support issues

• Master the use of our internal documentation toolchain (ASciidocs, JIRA, DITA Framework, GitHub, Pantheon,), etc

What you will bring?

• 6+ years of enterprise-level technical writing and/or information architecture experience or equivalent

• Familiarity with version control systems; experience and comfort with Git is a big plus

• Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments

• Experience with agile and comfort with rapid iteration and fast delivery

• Excellent communication skills for collaborating and directly interacting with globally-distributed stakeholders from diverse cultural backgrounds

• Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices

• Ability to engage with AI and comfortable using various AI tools for creating the content or executing relevant tasks.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.