ServiceNow COE Architect

Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.

Experience - 12+ Years

About the Role

We are looking for an experienced COE Architect to join our Global B2B Architecture Team. In this role, you will be responsible for designing and owning the end-to-end architecture of complex B2B solutions — a core enablement layer within our extensive business portfolio. You will play a key role in driving B2B IT transformation, ensuring the architectural roadmap aligns with our long-term strategic goals.

Key Responsibilities

• Define, design, and implement end-to-end solution architecture for B2B IT systems.

• Translate business requirements into implementable architectural designs across multiple applications.

• Partner closely with Centers of Excellence (CoEs), Value Streams, and Enterprise Architecture teams to ensure architectural consistency and scalability.

• Contribute to the architectural roadmap and ensure alignment with the overall Target Picture.

• Collaborate with CoE architects to define capabilities, features, and enablers for various applications.

• Bring cross-application and cross-domain thinking to develop holistic solutions.

• Own, create, and maintain Solution Design Artifacts for your respective domain.

• Support agile teams in delivering architecture-aligned, high-quality solutions.

• Work under the direction and guardrails of the Enterprise Architecture Lead Team.

Required Skills & Experience

• Strong experience in B2B solution architecture, especially within telecom / IT environments.

• Proven expertise in BSS, data domains, and building greenfield solutions.

• Deep understanding of B2B large enterprise products, business processes, and telecommunication business models.

• Familiarity with TM Forum standards and ITSM / Telecom Product Modeling (from commercial to service fulfillment levels).

• Experience with Wholesale Business Processes is strongly preferred.

• Knowledge of Software Modeling Tools such as UML, PlantUML, or MKDocs.

• Hands-on experience working in Agile / SAFe environments and tools such as JIRA.

• Basic understanding of cloudification, virtualization, and containerization concepts.

• Background in software or application development is an added advantage.

• Excellent communication skills with complete fluency in English.

• Knowledge of German is a plus, but not mandatory.

Why Join Us

• Be part of a global architecture team driving the digital transformation of B2B solutions.

• Opportunity to work with cutting-edge telecom technologies and next-generation enterprise architectures.

• Collaborate across global teams and CoEs in a dynamic, agile environment.

• Shape the architectural direction of strategic B2B initiatives within a global organization.

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