Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission.
Why Availity Excites:
At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 12 billion transactions annually, our influence is on a constant and expansive rise.Roles & Responsibilities
Job Description: As a senior Senior ServiceNow Engineer, you will be responsible for designing, developing, and implementing enterprise-grade ServiceNow solutions while ensuring a compliant, secure, and performant platform. You will work closely with the Product Manager and development team to translate business requirements into robust technical solutions. This role requires deep technical expertise in the ServiceNow platform, strong scripting skills, business acumen, and the ability to translate complex requirements into scalable, automated solutions aligned with organizational goals.
ESSENTIAL DUTIES:
- Design, develop, and maintain ServiceNow applications, modules, platform, and integrations in a Fed Ramp environment.
- Translate business outcomes into technical specifications and workflows.
- Define development, security, documentation, and system health standards and practices, ensuring they are communicated, understood, monitored, and adhered to.
- Manage regular patch and upgrade planning, scheduling, and implementation.
- Lead quality assurance efforts including test planning, execution, and defect resolution.
- Ensure platform stability through health scan monitoring and remediation, instance observer statistics evaluations, and continual management of overall instance performance.
- Ensure vendor support is actively working on documented issues, driving to resolution.
- Mentor junior developers and ensure adherence to coding and documentation standards.
- Perform system administration tasks including user access, security roles, and platform upgrades.
- Conduct code reviews and enforce best practices in development and testing.
- Be prepared to provide on-call production management support to ensure ServiceNow incidents are mitigated within company SLA standards.
- Foster clear and professional communication with stakeholders at every organizational tier.
- Stay current with ServiceNow releases and recommend enhancements to improve platform capabilities.
Key Responsibilities:
- Design, develop, and customize ServiceNow applications across modules such as ITSM, ITOM, IRM/GRC, CSM, and more within a Fed Ramp environment.
- Build complex workflows, business rules, UI policies, data policies, client/server scripts, and automation rules using Flow Designer.
- Develop robust integrations using REST/SOAP APIs, MID Servers, Integration Hub, and third-party connectors (e.g., Microsoft, AWS, Azure, Jira, etc.).
- Maintain and enhance ServiceNow CMDB health and discovery capabilities using ITOM modules.
- Lead DevOps implementation for ServiceNow (CI/CD pipelines, Automated Testing Framework (ATF), Git integration).
- Participate in workshops and requirement-gathering sessions with cross-functional teams to align platform features with business outcomes.
- Identify gaps, inefficiencies, and opportunities for process improvement through automation and digitization using the ServiceNow platform.
- Prepare detailed documentation for workflows, architecture diagrams, data models, and user guides.
- Ensure platform compliance with IT security, data privacy, and audit requirements.
REQUIRED QUALIFICATIONS:
- Bachelor’s degree in computer science, Information Systems, or a related technical field, or equivalent years of progressive hands-on experience showing continued levels of ownership and accountability.
- Strong verbal and written communication skills.
- 8+ years of progressive experience in ServiceNow development and platform architecture.
- Exceptional knowledge of configuration management, the ServiceNow CMDB, and CSDM.
- Hands-on experience with ITSM, ITOM, IRM/GRC, HRSD, CSM, and/or custom scoped applications.
- Proven experience in Agile or Scrum methodology.
- Strong scripting skills in JavaScript, Glide API, and knowledge of front-end technologies (HTML, CSS, AngularJS).
- Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence.
- Advanced integration experience using Integration Hub, REST/SOAP, OAuth2, and MID servers.
- Familiarity with ServiceNow App Engine Studio, UI Builder, and Workspaces.
- Basic understanding of data modeling, process automation, and platform scalability strategies.
- Excellent written and verbal communication skills, with the ability to interact confidently with stakeholders and executives.
- Strong problem-solving skills and a proactive approach to platform improvements.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
PREFERRED ATTRIBUTES:
- Ability to take ownership of end-to-end project execution, engaging team members, leadership, and stakeholders as needed.
- Curious mindset with a continuous learning attitude, staying updated with the latest ServiceNow releases and platform innovations.
- Experience in handling enterprise-level ServiceNow upgrades and release readiness testing.
Your Journey with Us:
Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States.
Why Join Availity in India:
Global Impact: Your work from Bengaluru will directly support and impact the lives of millions of US citizens.
Innovation Hub: Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology.
Collaboration: Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries.
Career Growth: Availity values your growth journey. With us, you'll find opportunities to expand your skill set and advance your career.
Work-Life Balance: Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being.
Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, let's shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team that's not just changing healthcare but changing lives, work from Bengaluru will directly support and impact the lives of millions of US citizens.
Innovation Hub: Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology.
Collaboration: Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries.
Career Growth: Availity values your growth journey. With us, you'll find opportunities to expand your skill set and advance your career.
Work-Life Balance: Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being.
Availity culture and benefits:
Availity is “Great Place to Work”! certified. Culture is important to us and there are many ways for you to make your mark here!
Availity is a culture of continuous learning. We have many resources and experts in our tech stack that can help get you there too!
Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
We offer a competitive salary, bonus structure, generous total wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP). We offer 24 days of paid time off to all our fulltime associates + 12 paid holidays.
Availity offers paid Parental Leave (as per Maternity Act and internal paternity time off policy) for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with organizations to extend various CSR services.
Availity perks for remote, hybrid and office-based associates:
We offer a flexible working environment! Working arrangements are discussed from time to time to help ensure you have a working environment to thrive in!
All associates have the opportunity to have 1on1 sessions with their supervisor or manager to help facilitate transparency and growth within the organization.
Availity events are available to ALL associates no matter if you are fully remote or have a hybrid or onsite schedule.
We appreciate work/life balance! Need to get a quick break in between meetings? We have Carrom board, Foosball, various board games, and video games at our office premises to help you decompress
We’ve got you (office-based associates) covered with free coffee and tea anytime you want and subsidized food (lunch / dinner).
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
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