ServiceNow Engineering Lead

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

ServiceNow Engineering Lead – IT Asset Management

Experience: 12+ Years
Required Certifications: ServiceNow CSA, CAD and implementation certifications
Industry: Preferred BFSI / Financial Services

Role Summary : The ServiceNow Engineering Lead – IT Asset Management will provide end-to-end technical leadership and delivery ownership for the IT Asset Management product/POD, covering CMDB, Hardware Asset Management (HAM), Software Asset Management (SAM) with Flexera integration, Application Portfolio Management (APM), Discovery, Service Graph Connectors, and enterprise integrations.

The role will serve as the technical SPOC for the IT Asset Management product, combining strong ServiceNow engineering expertise with ITAM domain knowledge and business acumen to translate business, operational, risk, regulatory, and technology requirements into scalable and sustainable platform services.

Key Responsibilities

• Product/POD Technical Ownership
  Own technical delivery across CMDB, HAM, SAM and APM, including solution design, development, integrations, testing, deployment, production support and continuous improvement.
• CMDB & Configuration Management
  Lead CMDB engineering including CI lifecycle, CSDM alignment, IRE, identification and reconciliation, CMDB Health, Discovery, relationships, data quality, governance and authoritative-source management.
• Service Graph Connector & Discovery Engineering
  Lead implementation and support of Service Graph Connectors, ServiceNow Discovery and external data-source integrations. Ensure identification, reconciliation, normalization, mapping and source-precedence controls maintain trusted CMDB data.
• Hardware Asset Management
  Lead HAM capabilities covering procurement/receiving interfaces, hardware lifecycle, stockrooms, transfer orders, Asset-CI synchronization, asset audits, attestations, reconciliation, retirement and disposal.
• Software Asset Management & Flexera
  Lead SAM capabilities covering software inventory, normalization, entitlement and consumption data, compliance, reconciliation, reclamation and integration with Flexera.
• Application Portfolio Management
  Provide engineering leadership for APM including business applications, ownership, lifecycle, technology risk, application portfolio data quality and integration with CMDB and other enterprise data sources.
• Enterprise Integration Engineering
  Design and govern integrations using REST APIs, IntegrationHub, MID Servers, Service Graph Connectors and secure authentication mechanisms, ensuring appropriate monitoring, error handling, reconciliation and operational support 

Experience & Qualifications

• 12+ years of overall ServiceNow/technology experience, including significant technical leadership responsibilities.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required.
• Extensive implementation and engineering experience across CMDB, HAM, SAM and APM.
• Proven experience implementing and supporting Service Graph Connectors and ServiceNow Discovery in complex enterprise environments.
• Demonstrated experience with IRE, reconciliation, data normalization, CI identification and multiple authoritative data sources.
• Strong experience integrating ServiceNow SAM with Flexera or equivalent software asset management platforms.
• Experience with IntegrationHub, MID Servers, REST APIs, enterprise endpoint/cloud technologies and high-volume data integrations.
• Demonstrated experience leading engineers and owning technical delivery within an Agile Product/POD operating model.
• Experience with production support, ATF, upgrades, patches, code migrations, technical-debt remediation and platform modernization.
• BFSI experience strongly preferred/required, with demonstrated understanding of risk, controls, auditability, security, regulatory requirements and technology asset governance.
• Demonstrated domain and business acumen, with the ability to connect engineering decisions to business services, risk management, cost optimization, operational resilience and technology lifecycle outcomes.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.