ServiceNow SPM
Total Experience - 5 years
Certifications Requirement - NA
Location - Offshore
Work Mode - Offshore
Technical Requirements
We are looking for a skilled ServiceNow Developer with hands-on experience in Strategic Portfolio
Management (SPM)/ITBM to join our team. The ideal candidate will have deep knowledge of the
ServiceNow platform, specifically modules like Project Portfolio Management (PPM), Demand, Ideas,
Resource Management, and Agile Development.
This role will be instrumental in implementing, customizing, and enhancing the SPM suite to meet
business needs, streamline portfolio governance, and support strategic decision-making.
Key Responsibilities:
• Design, configure, and implement ServiceNow SPM modules, including:
• Idea, Demand, Project, Program, and Portfolio Management
• Resource and Time Tracking
• Financial Planning (if enabled)
• Agile 2.0 (Scrum Programs, Epics, Stories, etc.)
• Customize forms, workflows, UI policies, business rules, and client/server-side scripts
• Integrate SPM with other modules like ITBM, APM, CMDB, and ITSM where necessary
• Build dashboards and reports for portfolio performance, resource utilization, and project health
• Perform unit testing, support UAT, and provide deployment documentation
• Support data migrations, import sets, and transform maps for legacy data
• Ensure adherence to ServiceNow best practices and development standards
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Required Qualifications:
• 3–7 years of ServiceNow platform experience, with 1–2+ years working specifically on SPM or ITBM
• Strong experience with scripting (JavaScript, Glide APIs, etc.) on the platform
• Experience in configuring Portfolio Workbench, Program dashboards, and project templates
