Lead ServiceNow technical initiatives, integrations, platform configuration, troubleshooting, and enterprise-scale implementations. Manage ITSM, ITOM, CMDB, Service Catalog, Integration Hub, and Flow Designer solutions. Develop scripts, business rules, workflows, and APIs; troubleshoot authentication, performance, latency, and data issues; conduct root-cause analysis; support releases and testing; produce technical documentation; and mentor teams on ServiceNow governance and best practices.
HIRING | SERVICENOW SUBJECT MATTER EXPERT (SME)
Location: Pune / Mumbai / Bangalore
Experience: 10–14 Years
Budget: ₹22.5–24.5 LPA
ROLE OVERVIEWWe are looking for an experienced ServiceNow SME to lead technical discussions, integrations, platform configuration, troubleshooting, and enterprise-scale ServiceNow initiatives.
• Act as the technical SME for ServiceNow issues and solutions.
• Design, develop & maintain ServiceNow integrations with enterprise platforms.
• Work on ITSM, ITOM, CMDB, Service Catalog, Integration Hub & Flow Designer.
• Troubleshoot APIs, authentication, performance, latency & data consistency issues.
• Develop and optimise Business Rules, Client Scripts, Workflows & integrations.
• Perform RCA for production incidents and recurring defects.
• Support releases, deployments, testing & post-production activities.
• Create technical documentation, runbooks and knowledge articles.
• Mentor teams on ServiceNow best practices and platform governance.
MANDATORY SKILLS 12+ years of ServiceNow implementation/support experience
ITSM, ITOM & CMDB
Service Catalog, Integration Hub & Flow Designer
REST/SOAP APIs & enterprise integrations
Strong JavaScript & ServiceNow scripting
OAuth, SAML, JWT & Basic Authentication
Agile delivery experience
PREFERRED ServiceNow CSA / CIS / CAD certifications
Enterprise transformation or platform engineering experience
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