- Key Responsibilities
- Build strong and lasting relationship with the with all stakeholders within the customer’s organization
- Ensure all customer issues and queries are attended to on priority with minimal escalations
- Establish relationship-based customer service delivery
- Work with the team to deliver top quartile results on customer experience and drive owner mindset for Business
- Studying the annual volume forecasts as developed by the demand planning team of the customer
- Creation of baseline spend (at overall and transport mode level) using the customer demand forecast and plan for additional capacity/RFQ in coordination with Customer team
- Ownership of the entire RFQ process from RFI to RFP to RFQ across transport modes.
- Performing regular (monthly, quarterly, annual) vendor evaluation based on set performance measures as aligned with the customer
- Partner with the customer purchase/procurement team to evaluate RFQ/tender/spot quote submissions, offers as well as negotiate on behalf of the customer incl. recommending service providers to customers based on performance, service level and cost
- Closure of RFQ process with each service provider through award of business processes such as service agreement signings & onboarding programmes
- Ownership of the exception procurement approval process
- Work with overseas customer offices on shipment prioritization matrices as well as carrier allocation
- Collaborating with the customer, their plants as well as other 3PLs (CHAs, transport operators, carriers) to ensure seamless logistics planning
- Coordination of Exports processes across transport models - Ocean, Air, LCL - from cargo readiness & booking to BL release stage.
- Team management
- Identify and develop talent in team
- Lead by example for team members
- Monitor team KPIS and take corrective actions
- Proper delegation of work among team members
- Training for new team member
- Identify areas of revenue leakages
- Drive commercials and profits at customer level
- Experience:
- SCM background with proper understanding of international supply chains
- Minimum 5 years of work Experience from operational roles in Logistic industry.
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Job Location: Plot No A & B Talegaon Floriculture & Industrial Park, Talegaon Dabhade, Taluka-Maval, Ambi Navlakh Umbre, Maharashtra 410507
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