Site Reliability Engineer
Onit, Inc. is looking for a Site Reliability Engineer L2 to join our Core Infrastructure team. This role will help to ensure the reliability of a diverse set of applications across our AWS infrastructure. To be successful in this role you will need to collaborate and pair with team members, have strong technical skills, and a passion for technology. The individual we seek is skilled in observability, excellent at troubleshooting, and has strong problem-solving skills. You must be able to multi-task in a fast-paced environment and be a self-starter with the ability to work independently.
Responsibilities:
- Troubleshoot deployment failures and infrastructure issues across our full AWS infrastructure stack (EKS, RDS, ..); This incudes dev, test, and production environments
- Create and maintain monitors for uptime and performance using Datadog, CloudWatch and other monitoring tools.
- Provide T3 Technical Support to Onit products.
- Find ways to help reduce errors in systems and reduce noise in monitors and alerts
- Work with others on user stories to improve system health
- Help create and prioritize work / stories
- Participate in standups with US and India team
- Help define runbooks and automation to solve production problems
- Troubleshoot applications from a configuration and logging perspective
- Assist with responding to and analyzing security events from security tooling
- Help train others to take on SRE responsibilities
- Assist with performance optimization by identifying performing bottlenecks and making recommendations on improvements
- Verify systems are monitored, backed up, and following best practices ... via audits and automation
- Investigate how to take better advantage of the tools we use for monitoring, security, …
Requirements:
- Bachelor's degree in computer science or equivalent experience is required.
- 4+ years of experience for the following:
- AWS (EC2, EKS, ECS, S3, RDS, CloudWatch, CloudTrail, IAM, AWS CLI, etc.). Experience with containers and EKS is a must.
- Problem solving skill both with production infrastructure/Linux System and application side
- Linux (Centos, Amazon Linux, Ubuntu, ..)
- Git source code management (Gitlab, GitHub)
- Prior application coding and debugging experience (Ruby, Python, etc.)
- SaaS based Web application experience
- Experience with Jenkins or similar CI/CD tooling
- A solid understanding of the components that make up production systems (Memory, CPU, Disk space, Disk i/o, Network i/o, etc.) is required
- Experience with Monitoring tools and on-call support
- Ability to read and interpret application server logs, outputs, CloudTrail and other critical logging output
- Excellent troubleshooting skills required
Nice to Have Skills
- Experience with the creation of Jenkins/Automation scripts.
- Relational Database performance and monitoring.
- Terraform and/or CloudFormation
- Experience troubleshooting application integrations
- Other Technologies: Cloudflare, AWS Guard duty, Crowdstrike
Top Skills
What We Do
Onit is a global leader of enterprise software and artificial intelligence platforms and products for legal, compliance, sales, IT, HR and finance departments. Our software transforms best practices into smarter workflows, better processes and operational efficiencies. With a focus on enterprise legal management, matter management, legal spend management, contract lifecycle management and legal holds, we operate worldwide and help global companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement.
Onit is the only company in our space with two platforms: Our leading no-code business process automation platform, Apptitude, and our business intelligence platform, Precedent. Apptitude allows customers to create, modify and deploy new software products and custom workflows. Onit’s legal AI platform, Precedent, enables our software products to read, write, and reason like a lawyer. Combined, the two platforms enable customers to digitally transform legal operations by automating processes, reducing costs and maximizing productivity with industry-leading cloud-based software.
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