We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus!
Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful.
As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency!
What you get to do every day:
Drive the modernization and evolution of our largest monolithic application by building rich, scalable, and performant frontend features using React, Redux, TypeScript, and GraphQL.
Collaborate closely with product managers, designers, and backend engineers to deliver seamless user experiences that solve real customer problems.
Write clean, maintainable, and well-tested code to implement new features and enhance existing ones within our frontend stack.
Participate actively in code reviews, pair programming, and design discussions to uphold high-quality engineering standards.
Identify and resolve frontend performance bottlenecks, ensuring fast, responsive, and accessible user interfaces.
Evangelize best practices in frontend development, including state management, component architecture, and testing strategies.
What you bring to the role:
2 to 4+ years of professional experience focused on frontend development, ideally in SaaS or complex web application environments.
Strong expertise in JavaScript and TypeScript, with deep knowledge of React and its ecosystem (Redux, React Router, hooks, etc.).
Experience working with GraphQL APIs and integrating them effectively into frontend applications.
Familiarity with modern frontend tooling and build systems (Webpack, Babel, ESLint, etc.).
Solid understanding of responsive design, cross-browser compatibility, and accessibility standards.
Passion for writing clear, maintainable code and producing thorough automated tests (unit, integration, end-to-end).
Excellent communication skills, able to articulate technical concepts clearly to both technical and non-technical stakeholders.
Bonus: Experience with Ember.js, cloud platforms (AWS, GCP), or containerization technologies is a plus but not required.
Bonus: Contributions to open source frontend projects or active participation in frontend communities.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
