About Fusemachines
Fusemachines is a 10+ year old AI company, dedicated to delivering state-of-the-art AI products and solutions to a diverse range of industries. Founded by Sameer Maskey, Ph.D., an Adjunct Associate Professor at Columbia University, our company is on a steadfast mission to democratize AI and harness the power of global AI talent from underserved communities. With a robust presence in four countries and a dedicated team of over 400 full-time employees, we are committed to fostering AI transformation journeys for businesses worldwide. At Fusemachines, we not only bridge the gap between AI advancement and its global impact but also strive to deliver the most advanced technology solutions to the world.
This is a full-time role.
Key Responsibilities
- Act as the primary technical liaison for customers, ensuring successful integration an implementation of the AMS Platform and audience tools suite.
- Lead technical onboarding and training for new customers, providing best practices for data ingestion, activation, and audience monetization.
- Partner with Customer Success teams to troubleshoot and resolve customer issues, ensuring a smooth post-sales experience.
- Collaborate with product and engineering teams to translate customer needs into actionable product improvements and feature requests.
- Work closely with external AdTech and MarTech partners—including ad servers, SSPs, DSPs, DMPs, CDPs, clean rooms and other custom data and identity partners —to support seamless data activation and audience targeting.
- Develop and document integration best practices, implementation guides, and technical playbooks for internal and external stakeholders.
- Stay up to date with industry trends in data privacy, identity resolution, AI/LLM solutions, and audience monetization to advise customers on best-in-class solutions.
Required Skills and Qualifications
- 3+ years of experience in digital media, AdTech, or MarTech, with a strong focus on customer-facing technical roles.
- Hands-on experience integrating with advertising platforms such as Google Ad Manager, FreeWheel, The Trade Desk, Xandr, LiveRamp, or similar.
- Strong understanding of programmatic advertising, header bidding, data onboarding and audience segmentation.
- Technical expertise in APIs, SDKs, cloud-based data processing, and identity resolution.
- Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Ability to troubleshoot and diagnose technical issues related to integrations and data flows.
- Self-starter with a problem-solving mindset and a passion for helping customers succeed.
- Familiarity with Python, or SQL for troubleshooting and data analysis. JavaScript is a must have.
Bonus Qualifications (Nice to have)
- Experience in Ad Operations or Revenue Operations at a publisher.
- Prior experience at a SaaS company or technology platform supporting enterprise customers
Fusemachines is an Equal Opportunities Employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable federal, state, or local laws.
