At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The purpose of this position is to deploy, operate and maintain NICE’s global customer hosted databases, while also resolving customer issues that require direct access to the database infrastructure, and acting in an appropriate professional working style. The Engineer will report to the Manager, Infrastructure Cloud Operations while acting as part of the Database Team managing the databases in On-Prem data centers and AWS Cloud.
How will you make an impact?
- AWS console administration
- New deployment tasks for databases & RDS services
- AWS RDS DB health check & availability checks using tools like CloudWatch and performance Insight.
- Read & analyse log/error log for Databases
- Alerts configuration, monitoring alerts and fine-tuning thresholds
- Perform RDS instance actions and comparison with Terraform code
- Export/import (Oracle) or backup/restore (SQL Server) specific data
- Installing/deploying databases, configuring backups, maintenance jobs and other features as needed to support database capacity, performance or product functionality requirements.
- Performing database administration tasks, including at latest versions of databases.
- Performing data restores, patchset / service pack installation and deinstallation, edition upgrade and downgrade, troubleshoot locking, corruption issues as well as suggest and implement solutions with minimal downtime
- Perform operational duties including database backups, application server health, service recycling.
- Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
- Experience in Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs, backup and restore concept with best practise.
- Have a strong skills & experience in Microsoft SQLperformance tuning and queries optimization. Used SQL Profiler, Execution Plan, extended event, Performance Monitor and DBCC Commands.
- Extensive experience in SQL server high availability solutions- Log shipping, Mirroring, Replication, Clustering and always ON.
- Prepare, review, test, and execute T-SQL and PowerShell scripts to perform database administrative tasks as assigned.
- Investigate performance issues, provide and implement tuning solutions
- Act as part of a global team, creating and extending existing documentation as well as continuously sharing information and assisting on tasks with other team members.
- Working with monitoring tools
Experience providing 24x7 support to production Software as a Service infrastructure, including participating in on-call rota and out of hours/weekend support when needed
Have you got what it takes?
- 7+ Yrs. of experience as DBA in managing multiple DB engines.
- Hands on experience in multiple versions of Oracle and or MS SQL database is mandatory.
- Knowledge or experience working in Oracle, Microsoft SQL, Aurora, MySQL, Postgres will be an added advantage.
- Understand how automated backups are performed by AWS, know how to check the historical backup timings and how to perform ad-hoc snapshot
- Understanding of ITIL – incidents, service requests, change management
- Willingness to learn about technologies related to database and backup infrastructure, such as storage, backup, operating system and automation tools, cloud solutions or other database technologies.
- Demonstrated ability to effectively establish and maintain cooperative working relationships within a global, diverse, multicultural environment.
- Bachelor or Master’s Degree on Computer science or Information technology streams.
You will have an advantage if you also have
- Basic coding skills in Python, Terraform.
- Nice to have knowledge on AWS Cloud, AWS RDS apart from DB technology.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 5098
Reporting into: Technical Manager.
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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