Specialist, HR Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, HR Services

Overview
People Services is a part of MasterCard’s Global Business Services Center (GBSC) HR shared service center and is responsible for ensuring support in resolving employee’s HR inquiries and supporting HR programs and processes on a global basis. The organization has team members in several locations throughout the world to provide superior customer service to our employees and align with time zones and language differences.
• Do you have a continuous process improvement mindset?
• Do you have a passion for people?
• Are you motivated by solving inquiries with compassion and confidentiality?

Role
• Provides day-to-day support in such areas as scheduling of interviews, New Hire Onboarding, Employment contract creation, SOP maintanance, MIS
• Communicate processes to employees and Mastercard applicants; resolve enquiries in a timely manner to meet or exceed customer expectations and provide “priceless employee experiences.”
• Ensure audit compliance through transaction processing and approval flows, and manage confidential data in a professional manner and according statutory regulations.
• Perform new hire transaction related processing for all resources, including supporting background check process.
• Support and administer the new employee hire process from interview to onboarding.

All About You
• Proficiency in English (written and spoken) is required
• Ability to manage multiple tasks simultaneously acquired through previous experience in related field.
• Work effectively in dynamic, time-sensitive, high volume environment
• High level of accuracy and attention to detail
• Workday experience is a must
Stakeholder & Candidate management

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.