Specialist II, End-User Support

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Diagnoses and resolves moderately complex hardware, software, application, and connectivity incidents for end users, applying established troubleshooting procedures and escalating issues that exceed defined scope. Fulfills service requests including device configuration, software provisioning, access setup, and peripheral installation accurately and within service level expectations. Documents incident details, troubleshooting steps, and resolution outcomes in the service management system to maintain accurate records and support knowledge base development. Identifies recurring technical issues and contributing root causes, recommending process improvements and knowledge article updates that reduce repeat incidents and improve first-contact resolution. Communicates clearly with end users throughout the support lifecycle, setting accurate expectations, providing status updates, and confirming issue resolution to maintain a positive support experience.
Bachelor's degree in information technology, computer science, information systems, business administration, engineering, or a related field, or equivalent experience required. 2+ years of experience in IT operations, systems administration, infrastructure support, or a related field required. Certification in IT operations, systems administration, CompTIA Server+, ITIL Foundation, or equivalent role relevant certification preferred.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned