Specialist, Operations

About Data Axle:

Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global center of excellence in Pune. This center delivers mission critical data services to its global customers powered by its proprietary cloud -based technology platform and by leveraging proprietary business and consumer databases.

Data Axle India is recognized as a Great Place to Work! This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive.

The Specialist Operations is responsible for leading and supporting the execution of global enablement programs by driving stakeholder alignment, managing projects end-to-end, and ensuring effective delivery across onboarding, training, content, and reporting initiatives.

This role operates as a key partner to Revenue Enablement, Sales, and cross-functional stakeholders, ensuring priorities are clearly defined, expectations are aligned, and initiatives are delivered successfully across a global environment.

While the role includes administration of enablement systems (e.g., LMS, knowledge tools), success is defined by the ability to communicate effectively, ask thoughtful questions, manage work from intake through delivery, and connect operational efforts to business outcomes.

• Lead and manage enablement operations projects end-to-end, including gathering requirements, defining scope, aligning stakeholders, managing timelines, and ensuring successful delivery
• Drive stakeholder alignment across leadership and individual contributors, ensuring clarity on priorities, expectations, timelines, and outcomes
• Partner with stakeholders across Revenue Enablement, Sales, and Marketing to understand business needs, challenge assumptions, and translate requirements into scalable solutions
• Coordinate and execute global onboarding programs, ILTs, and training initiatives, balancing stakeholder needs across regions, roles, and time zones
• Track and analyze program metrics, translating data into clear insights and recommendations tailored to different audiences (leadership vs. frontline)
• Identify process gaps and inefficiencies, and propose and implement improvements to enhance scalability and effectiveness
• Manage and execute training communications, ensuring messaging is clear, timely, and audience-appropriate
• Generate and distribute reporting and dashboards; maintain accuracy and consistency across metric
• Support content governance and lifecycle management to ensure alignment and consistency across business units
• Administer and maintain enablement platforms (e.g., LMS, Spekit), including user management, access controls, and system upkeep 
• Maintain training records including attendance, completions, certifications, and time -to-completion metrics
• Upload, organize, and maintain training assets (e.g., recordings, SCORM content, course materials)
• Support onboarding logistics, scheduling, and coordination of SME and manager sessions

 Supportive Job Functions: *

• Assist in testing, rollout, and optimization of new enablement tools and features
• Provide input on process improvements, stakeholder workflows, and system usability
• Support data cleanup, audits, and system enhancements
• Assist with ad hoc reporting and cross-functional enablement initiatives
• Support documentation of workflows, SOPs, and governance practices
• Support special projects related to onboarding, training, and program scalability

• Exceptional communication and stakeholder management skills
• Ability to influence, align, and collaborate across all levels, from leadership to individual contributors
• Strong project management and organizational skills
• Ability to manage multiple initiatives, drive timelines, and ensure accountability and delivery
• Business acumen and critical thinking
• Ability to ask thoughtful questions, understand context, and connect work to business outcomes
• Ability to operate effectively in a global, cross-functional environment
• Experience navigating time zones, cultures, and competing priorities
• Problem-solving and process improvement mindset
• Identifies inefficiencies and proactively recommends scalable solutions
• Strong operational execution skills with attention to detail and accuracy
• Data literacy with the ability to analyze, interpret, and communicate insights clearly
• Experience with LMS platforms and/or enablement tools; ability to learn systems quickly
• Familiarity with training coordination, onboarding programs, and ILT logistics
• Proficiency with CRM systems and productivity tools (e.g., Salesforce, Excel, Outlook, Teams)

Education, Experience, and Certification: *

• Bachelor’s degree or equivalent work experience required
• 2–5 years of experience managing projects or programs with multiple stakeholders in enablement operations, sales operations, training coordination, or related roles
• Demonstrated experience aligning stakeholders across different levels of the organization (leadership through ICs) preferred
• Experience working with global teams or in a matrixed environment strongly preferred
• Experience with LMS platforms and/or knowledge management tools preferred
• Familiarity with reporting, analytics, and KPI tracking related to training and performance preferred

•  Operates as a key operational and project partner supporting global Revenue Enablement programs
• Drives alignment across stakeholders to ensure successful execution of onboarding and training initiatives
• Directly impacts enablement effectiveness through project delivery, communication, and operational excellence
• Enables scalable, consistent, and data-driven execution across global teams
• Connects enablement activities to broader business outcomes through insights and continuous improvement

Data Axle India follows a merit-based employee recruitment practice with extensive screening steps. Data Axle India does not charge/accept any amount or security deposit from job seekers during the recruitment process. Job Seekers are requested to be aware of unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert. All Data Axle India jobs are published on the Careers page of its website and/or on its LinkedIn profile. Interested job seekers may access the same and apply directly.

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