Install, configure, and troubleshoot Cisco collaboration and unified communications systems, including call managers, voice gateways, contact centers, Webex, SIP border solutions, LAN switches, and networking components. Establish QoS policies, implement security and privacy controls for voice systems, resolve integrated technology issues, and maintain accurate issue tracking.
Primary Roles & Responsibilities:
- Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
- Install and configure voice gateways as part of the Collaboration solutions
- Install and configure LAN switches and networking components
- Establish QOS policies
- Install and configure SIP border solutions (CUBE and other SBC’s)
- Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
- Troubleshoot integrated technology issues and maintain an accurate issues list.
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