Sr Software Test Engineer I

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

We are seeking a detail-oriented Quality Engineer to support Quality Engineering teams in a disciplined Agile environment. The ideal candidate will be responsible for ensuring software quality through manual and automated testing of API, web, and mobile applications, while collaborating closely with cross-functional engineering teams to drive product excellence.

• Provide support to Quality Engineering teams with a strong focus on quality, accuracy, and attention to detail in an Agile environment.
• Research, analyze, and document testing findings and observations.
• Influence engineering teams through clear communication of facts, best practices, policies, and testing standards.
• Test complex API, web, and mobile-based applications integrated with database back-end systems.
• Create, maintain, and execute automated test cases and test suites.
• Review, diagnose, and track reported defects while ensuring overall system quality before customer releases.
• Design, develop, maintain, and troubleshoot automated testing frameworks and continuous integration test pipelines.
• Derive testing requirements throughout the software development lifecycle.
• Reproduce, debug, isolate issues, and verify defect fixes.
• Create and maintain testing artifacts including:
  • Test Plans
  • Test Cases
  • Test Procedures
  • Test Reports
• Plan test schedules and testing strategies based on project scope and release timelines.
• Review software documentation for technical accuracy, compliance, completeness, and risk mitigation.
• Provide recommendations on software usability, performance, and functionality improvements.
• Identify deviations from quality standards and recommend corrective actions.
• Develop and define quality standards, methodologies, and release readiness criteria.
• Conduct historical analysis of test results and quality metrics.
• Collaborate with developers, product managers, and engineering stakeholders to diagnose issues and recommend solutions.

• Strong experience in Automation Testing
• Hands-on experience testing:
  • APIs (REST/SOAP)
  • Web Applications
  • Mobile Applications
• Proficiency in automation tools such as:
  
  • Playwright/Selenium
  • Appium (preferred)
• Experience with API testing tools:
  • Postman
  • Swagger
  • Rest Assured
• Strong knowledge of:
  • Test Automation Framework Design
  • Test Case Management
  • Defect Lifecycle Management
  • Continuous Integration/Continuous Deployment (CI/CD)
• Experience with version control systems such as Git
• Good understanding of databases and ability to validate backend data using SQL queries
• Familiarity with Agile/Scrum methodologies
• Experience working with defect tracking and test management tools such as:
  • Jira
  • Azure DevOps
  • TestRail

• Hands-on experience programming language:
  
  • Python

AI Tools experience is mandatory min 

• Test Planning and Test Strategy development
• Risk-based testing approach
• Regression, Functional, Integration, and End-to-End Testing
• Root Cause Analysis and Defect Management
• Release Readiness Assessment
• Quality Metrics and Reporting

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Relevant experience in Software Quality Assurance and Test Automation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in a collaborative Agile environment.

• Experience with cloud platforms such as AWS, Azure, or GCP.
• Experience with performance testing tools such as JMeter or LoadRunner.
• ISTQB or equivalent QA certification.
• Experience with containerization technologies such as Docker and Kubernetes.
• Exposure to DevOps and CI/CD tools including Jenkins, GitHub Actions, or Azure DevOps Pipelines.

Job location: Pune, Mumbai.

Work Type: Hybrid ( Thrice a week from the office)

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.