Job Description
Who we're looking for:
We are on the lookout for a passionate and experienced leader to spearhead the Zendesk for Startups initiative in the India region. This role is designed for someone who thrives in the startup ecosystem and is eager to help emerging businesses scale by leveraging Zendesk's innovative products. You will be instrumental in fostering relationships with founders and venture capitalists, making you a vital part of our mission to enhance customer experiences for startups.
What you'll be doing:
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Build Strategic Partnerships: Cultivate and maintain relationships with venture capital firms, accelerators, and other key players in the startup ecosystem to promote Zendesk products among their portfolio companies. Organize office hours, events, and initiatives that provide value to founders and their communities.
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Drive Marketing Initiatives: Develop and execute creative marketing campaigns aimed at increasing startup adoption of Zendesk. This includes identifying opportunities to engage potential customers and showcasing the benefits of our solutions.
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Support Startups: Act as a trusted advisor to startups throughout their decision-making process, addressing inquiries regarding product features, pricing, and the overall value proposition of Zendesk.
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Collaborate Internally: Work closely with internal teams to ensure the successful execution of marketing initiatives and to align resources effectively with regional goals.
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Shape Growth Strategy: Contribute to defining the growth strategy for the India region, identifying key opportunities for expansion and leading efforts to recruit a high-performing team to implement this strategy.
What you bring to the role:
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Experience: 5+ years of relevant experience in a customer or partner-facing role, preferably in the tech or startup sector, with a proven track record of driving results.
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Startup Ecosystem Knowledge: Strong familiarity with the regional startup landscape, including key players, emerging trends, and the challenges startups face as they grow.
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Analytical Skills: Demonstrated ability to measure the impact of marketing programs and initiatives, using data to inform strategies and decisions.
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Self-Starter Attitude: A proactive and independent mindset, comfortable navigating a fast-paced environment where adaptability is essential.
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Communication Skills: Exceptional verbal and written communication abilities, with experience in presenting complex business concepts clearly and effectively.
Nice to haves:
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Expertise in managing customer support and/or sales teams.
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Experience with implementing and configuring Zendesk or similar platforms.
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Background as a founder or experience working in an accelerator or venture capital firm.
Who you are:
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Passionate about startups and the venture ecosystem, with a robust network among General Partners, Limited Partners, and founders.
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Innovative, capable of rapidly testing solutions and leveraging insights to inform long-term strategies.
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A natural relationship builder who is self-motivated and driven to achieve success.
#LI-MJ1
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
