The Support Engineer II will manage EDI systems, respond to incidents, troubleshoot issues, and ensure customer satisfaction while collaborating with internal teams.
Mandatory Skills:
- Good understanding of ANSI X12 and EDIFACT standards.
- Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
- Experience with XML, flat files and spreadsheets.
- Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
- Team player with good written and verbal communication skills.
- Analytical and problem-solving skills.
Desired Skills:
- Exposure to basic database concepts and SQL queries.
- Exposure to basic API concepts
Preferred Skills:
- Experience in Cleo products
- Experience in B2B/EDI Support role
Key Responsibilities:
- Manage the CIC environment within Cleo B2B Cloud systems.
- Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
- Investigate data related EDI issues and inform the customers with the root cause.
- Bug-fixes for the EDI translation issues identified in production.
- Trading partner on-boarding and creation of SFTP/AS2 setups.
- Work effectively with other internal departments to ensure the highest level of support for customers.
- Timely escalation of critical issues.
- Exhibit a sense of ownership of customer systems and work on issues until completely resolved.
Top Skills
Ansi X12
As2
Edi Mapping
Edifact
Flat Files
Ftp
HTTP
Sftp
Spreadsheets
SQL
XML
Similar Jobs at Cleo
Cloud • eCommerce • Information Technology • Professional Services • Software
The Support Engineer will manage EDI environments, troubleshoot issues, and ensure high support levels for customers, focusing on incident responses and root cause analysis.
Top Skills:
APIsAs2Cleo ProductsEdiFlat FilesFtpHTTPSftpSpreadsheetsSQLXML
Cloud • eCommerce • Information Technology • Professional Services • Software
The EDI Support Engineer manages the CIC environment, responds to alerts, troubleshoots issues, and ensures customer support in the Cleo B2B cloud systems.
Top Skills:
Ansi X12As2Edi MappingEdifactFlat FilesFtpHTTPSftpXML
Cloud • eCommerce • Information Technology • Professional Services • Software
The Senior Support Engineer will manage Cleo B2B Cloud systems, troubleshooting EDI issues, responding to alerts, and ensuring customer support.
Top Skills:
Ansi X12As2EdiEdifactFtpHTTPSftpSQLXML
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
