Provide expert service support, identify and develop solutions for complex issues, ensure business continuity, and mentor teammates.
- Provide expert service support as L3 specialist for the service.
- Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
- Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
- Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
- Problem corrective action plan proposals.
- Deploying bug-fixes in managed applications.
- Gather requirements, analyze, design and implement complex visualization solutions
- Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
- Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.
- Provide technical feedback and mentoring to teammates
Top Skills
Automation
Incident Response
Problem Resolution
Service Support
Visualization Solutions
Similar Jobs
Information Technology • Software • Business Intelligence
Serve as a Level 3 support specialist resolving complex incidents, developing solutions and tools to maintain business continuity, deploying bug fixes, implementing visualization solutions, performing monitoring/automation/change deployments, documenting work, proposing corrective actions, and mentoring teammates while contributing to knowledge sharing and service improvements.
Design
As a Support Specialist I, you will manage support tickets, collaborate on issues, track insights, and enhance user experience.
Top Skills:
Zendesk
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Recruit, develop and manage partner relationships to drive enterprise software and services revenue for the Dynatrace platform. Build joint go-to-market strategies, generate partner-sourced pipeline, run quarterly business reviews, coordinate with regional sales teams, and travel to enable partner initiatives and ensure successful execution.
Top Skills:
AWSCloud ServicesDavis AiDevOpsDynatraceGCPMicrosoftSaaS
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
