Serve as a Level 3 support specialist resolving complex incidents, developing solutions and tools to maintain business continuity, deploying bug fixes, implementing visualization solutions, performing monitoring/automation/change deployments, documenting work, proposing corrective actions, and mentoring teammates while contributing to knowledge sharing and service improvements.
- Provide expert service support as L3 specialist for the service.
- Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
- Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
- Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
- Problem corrective action plan proposals.
- Deploying bug-fixes in managed applications.
- Gather requirements, analyze, design and implement complex visualization solutions
- Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
- Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.
- Provide technical feedback and mentoring to teammates
Required: Extensive experience with Power Platform
- Good To have : Power BI, SQL, Sharepoint
- Willing to work either ASIA, EMEA, or NALA shift
- Strong problem-solving, analytical, and critical thinking skills.
- Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
- Strong understanding of concepts: ETL, Data Visualization, Data Modeling, Data lineage/integrity/validation/quality/clean up
- · Experience working with Azure environments
- · Experience with building, testing, and deploying process
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