It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
This role is responsible for the implementation, support, and troubleshooting of server systems, including operating systems, software, compute servers, storage, virtualization, email, Active Directory, and cloud infrastructure. The role has a primary sourcing focus on AWS experience, along with Azure, VMware, and other enterprise infrastructure technologies.
Work Requirements:
This is a hybrid model role, requiring employees to work from the office 2 to 3 days per week at Mohan Estate, Delhi.
Work Location: New Delhi
The position follows a five-day workweek. Working hours or days may vary as per work requirements.
Technical Skill Set:
Cloud Environment AWS (Primary Expertise), Azure and VMware (Mandatory Skillsets)
Strong hands-on experience with AWS is the primary sourcing preference for this role. Experience with Azure and VMware is also required as part of the broader cloud and infrastructure skill set. Candidates with AWS as their primary cloud platform and additional Azure experience are preferred.
Servers: Windows Server 2022, 2016 Datacenter, DNS, DHCP Server, Web Server IIS, SQL Server 2016, VMware, Virtual Server, ESXi Server, Monitoring Server, etc.
Directory Services: Active Directory Server 2022 & 2016.
Web Server: IIS Server, FTP Server, SMTP Server, etc.
Mail Server: Microsoft Exchange Server, Office 365, etc.
Operating System: Windows 11 Enterprise.
Application Software: All Windows applications, software, and Linux applications.
MS Tech: DNS, DHCP, AD, DC, VPN, Proxy Server, Backup Utilities, Print and File Server.
IT Skills: Servers, Server Load Balancing, Server Configuration & Management, LAN, WAN, VLAN, Routing, Antivirus Server and Client Deployment.
Duties and Responsibilities
- Implement, upgrade, maintain, and troubleshoot server systems, including operating systems, software, compute servers, storage, virtualization, email, Active Directory, and cloud.
- Monitor and troubleshoot server performance, including availability, capacity, and utilization.
- Procure server equipment and manage subcontractors involved with server installations.
- Provide server technical support directly to users and through ticketing systems.
- Create technical support documentation for server systems and processes.
- Coordinate additional resources needed to accomplish tasks and projects.
- Develop, implement, and maintain policies and procedures.
- Escalate service requests as needed to meet client expectations.
- Participate in supporting server projects and initiatives.
- Provide on-call and remote troubleshooting support as needed.
Minimum Qualifications
- Bachelor's degree in Information Systems, Computer Science, or equivalent experience.
- Minimum 5+ years of hands-on experience with computer servers, storage, VMware, Exchange, Active Directory, Antivirus, Group Policy, and backup software.
- Professional IT certifications in Microsoft, VMware, and AWS preferred.
Required Skills
- Ability to implement, administer, and troubleshoot server infrastructure, including operating systems, software, compute servers, storage, virtualization, and cloud.
- Ability to manage small projects and work in a team or independently under minimal supervision.
- In-depth knowledge of server infrastructure, including operating systems, software, compute servers, storage, virtualization, and cloud.
- In-depth knowledge of Active Directory, GPO, DNS, and DHCP.
- In-depth knowledge of Disaster Recovery / Business Continuity Planning and testing.
- Ability to work in a team or independently under minimal supervision.
- Good problem-solving, communication, time management, and organizational skills.
- Knowledge of Symantec, Veeam, NetBackup, Citrix, AWS, Nutanix, and Azure preferred.
- Knowledge of SharePoint, sFTP, Windows printer servers, routers, SolarWinds, and Wireshark preferred.
- Ability to multitask, prioritize, and manage time efficiently.
- Ability to provide off-hours support for implementations, upgrades, testing, and troubleshooting.
