Implements, maintains, upgrades, monitors, and troubleshoots server infrastructure across operating systems, storage, virtualization, email, Active Directory, and cloud environments. Develops standards, procedures, documentation, and disaster recovery practices; supports users through tickets and direct assistance; manages equipment procurement and installation subcontractors; participates in projects; and provides on-call and remote support.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
This role is responsible for implementation, support and troubleshooting of server systems including operating systems, software, compute server, storage, virtualization, email, Active Directory and cloud. The role includes providing input into new and existing server configuration. This role will conduct analysis of specification requirements, as well as development and implementation of standards and procedures. Will also conduct system audit reviews and perform maintenance functions as required to ensure system health.
Work Requirements:
This is a hybrid model role, requiring employees to work from the office 2 days per week.
Work Location - New Delhi
The position follows a five-day workweek, Monday through Friday. Flexible Working Hours.
Duties and Responsibilities
- Implement, upgrade, maintain and troubleshoot server systems including operating systems, software, compute server, storage, virtualization, email, Active Directory, and cloud.
- Monitor and troubleshoot server performance (availability, capacity, and utilization).
- Procure server equipment and manage subcontractors involved with server installations.
- Provide server technical support directly to users and through ticketing systems.
- Create technical support documentation for server systems and processes.
- Coordinate additional resources needed to accomplish tasks and projects.
- Develop, implement and maintain policies and procedures.
- Escalate service requests as needed to meet client expectations.
- Participate in supporting server projects and initiatives.
- Provide on-call and remote troubleshooting support as needed.
Minimum Qualifications
- Bachelor's degree in information systems, Computer Science or equivalent experience
- 3+ years of hands-on experience with computer servers, storage, VMware, Exchange, Active Directory, Antivirus, Group Policy and Backup software.
- Professional IT Certifications in Microsoft, VMware, and AWS preferred
Required Skills:
- Ability to implement, administer and troubleshoot server infrastructure (operating systems, software, compute server, storage, virtualization and cloud)
- Ability to manage small projects, work in a team or independently under minimal supervision
- In-depth knowledge of server infrastructure (operating systems, software, compute server, storage, virtualization, and cloud).
- In-depth knowledge of Active Directory, GPO, DNS, and DHCP.
- In-depth knowledge of Disaster Recovery / Business Continuity Planning and testing.
- Ability to work in a team or independently under minimal supervision.
- Good problem solving, communications, time management and organizational skills.
- Knowledge of Symantec, Veeam, NetBackup, Citrix, AWS, Nutanix, Azure preferred.
- Knowledge SharePoint, sFTP, Windows printer server routers, Solarwinds, Wireshark, preferred.
- Ability to multi-task, prioritize and manage time efficiently.
- Ability to provide off hour support for implementations, upgrades, testing and troubleshooting.
- Excellent critical thinking, problem solving and analytical skills with attention to detail.
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