Supports and improves enterprise infrastructure across managed services environments. Administers Zabbix monitoring, Linux and Windows servers, Active Directory, virtualization, containers, Microsoft 365, databases, networking, and endpoint platforms. Provides Tier 2/3 support, incident and root-cause analysis, automation, documentation, and continuous improvement while supporting multiple customer environments.
Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the world’s most successful Fortune 500 and Fortune 1000 companies.
The System Administratorwill be responsible for supporting, maintaining, and improving enterprise infrastructure and operational platforms across managed services environments. The role requires strong hands-on experience in Linux and Windows Server administration, with mandatory hands-on Zabbix administration experience. The candidate should also have experience with virtualization, networking, scripting, databases, Microsoft 365, endpoint management, and enterprise monitoring tools.
Responsibilities
- Install, configure, administer, maintain, and optimize Zabbix monitoring environments.
- Configure Zabbix hosts, templates, triggers, alerts, dashboards, discovery rules, proxies, and integrations.
- Configure and troubleshoot SNMP-based monitoring for servers and network devices.
- Support monitoring platforms such as Zabbix, SolarWinds, and/or Nagios.
- Install, configure, patch, maintain, and troubleshoot Linux and Windows Server environments.
- Administer Active Directory, Group Policy, DNS, and DHCP.
- Administer VMware vSphere/ESXi and/or Proxmox environments.
- Support Docker and containerized environments.
- Develop automation using Bash/Shell and PowerShell.
- Support networking services including TCP/IP, DNS, DHCP, SNMP, VPNs, routing, switching, and firewalls.
- Support MySQL/PostgreSQL databases and related applications.
- Administer Microsoft 365, Entra ID, Intune, Exchange Online, and Teams.
- Provide Tier 2/Tier 3 infrastructure support and participate in incident and root-cause analysis.
- Create technical documentation, SOPs, runbooks, and system diagrams.
- Work with engineering, networking, security, and managed services teams to resolve complex issues.
- Identify opportunities for automation, monitoring, reliability, and continuous improvement.
Skills required
- Mandatory hands-on Zabbix Administration experience, including installation, configuration, templates, triggers, alerting, SNMP, dashboards, proxies, and integrations.
- Strong Linux and Windows Server administration experience.
- Strong knowledge of Active Directory, DNS, DHCP, and SNMP.
- Experience with VMware vSphere/ESXi and/or Proxmox.
- Experience with Docker/containerized environments.
- Scripting experience with Bash/Shell and PowerShell.
- Experience with Git and GitHub/GitLab.
- Experience working with APIs and system integrations.
- Working knowledge of MySQL and PostgreSQL.
- Experience with Microsoft 365, Entra ID, and Intune.
- Good understanding of networking, VPNs, routing, switching, and firewalls.
- Strong troubleshooting and root-cause analysis skills.
- Strong documentation and communication skills.
Qualifications
- Minimum 5 years of hands-on Systems Administration or Infrastructure experience in an enterprise, MSP, Managed Services, or similar IT environment.
- Mandatory to have Zabbix Administration experience with the ability to install, configure, maintain, and troubleshoot Zabbix environments.
- Mandatory to have experience working in an MSP/Managed Services environment supporting multiple customer environments.
- Strong experience supporting production infrastructure.
- Experience with Linux and Windows Server administration.
- Experience with monitoring platforms such as Zabbix, SolarWinds, and/or Nagios.
- Experience with virtualization, containers, scripting, APIs, and enterprise infrastructure.
- Familiarity with Azure/AWS and security monitoring is a plus.
- Understanding of ITIL, incident management, and change management is a plus.
- Bachelor's degree in Computer Science, IT, Engineering, or a related discipline is preferred. Equivalent experience may be considered.
- Ability to work independently, manage multiple priorities, and support a fast-paced managed services environment.
- Strong written and verbal communication skills.
- Flexibility to support other shifts when required.
Benefits at Anovia
- Comprehensive Health Insurance policy
- Employee Wellness Program with focus on mental health
- Robust reward and recognition programs
- Company incentive programs
- Attractive leave policy including Holiday, Maternity, Paternity, Birthday, Bereavement and Paid Leave
- Ample growth and learning opportunities
- Remote work opportunities
- Focus on work/life balance
- Immigration Program supporting immigration to Canada for eligible employees
We thank all candidates for their interest; however, only those shortlisted will be contacted.
Anovia is an equal opportunity employer.
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