The Systems Engineer performs IT functions such as designing, analyzing, evaluating, testing, debugging, and implementing applications programs supporting Greenway’s infrastructure business processes, operations, and/or network-based (Cloud) product systems.
Essential Duties & Responsibilities
· Analyzes, installs, acquires, modifies, and supports operating systems, database or utilities software.
· Plans, conducts, and directs the analysis of business problems with automated systems solutions.
· Analyzes, designs, acquires, and implements projects for LAN and/or WAN systems.
· Plans, designs, acquires, and implements telecommunications voice/wire systems.
· Research solutions involving new 3rd party components
· Script solutions using PowerShell, Puppet, Chef, or other scripting tools
· Configure monitoring.
· Install Windows OS using good principles
· Monitor Windows OS using performance monitor and event manager, as well as 3rd party monitoring tools
· Deploy patches to Windows OS
· Be proficient with networking concepts (TCP/IP ip addressing, ports, routing, bandwidth, latency)
· Install and upgrade Greenway-developed software for end-user use
· Install and upgrade 3rd party components required by Greenway-developed software
· Troubleshoot system issues and implement solutions for larger issues
· Respond to 2nd-tier trouble tickets, and follow-through to completion or escalate as required
· Deploy, monitor, and troubleshoot server hardware solutions.
· May participate in other projects or be assigned tasks or duties as required.
Education and Experience· High School Diploma/GED
· Bachelor’s degree in Computer Science, Technology or related field.
o Equivalent work experience may substitute for degree.
· Minimum of 2 years of experience in an IT
· Experience in Healthcare IT very helpful
Skills, Knowledge, and Abilities· Strong verbal and written communication skills
· Excellent attention to detail
· Customer service skills with high level of professionalism
· Strong desire to learn
· Basic computer skills including Windows OS, Microsoft Outlook, Word, and Excel
· PowerShell, Puppet, Chef, or other scripting tool
· Web server basic concepts
· Basic networking
· Able to manage a variety of tasks concurrently
Work Environment/Physical Demands· While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
· This role requires that one can sit and regularly type on a keyboard the majority of the workday
· This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices
· The role necessitates the ability to listen and speak clearly to customers and other associates
Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.
