Kotak Mahindra Bank
Tech Ops Engineering II-SUPPORT SERVICES-CTO - In House Engineering
Be an Early Applicant
Leads application support for critical investment platforms, including P1/P2 incident resolution, root-cause analysis, monitoring, uptime improvement, release validation, and change management. Mentors L1/L2 support teams, establishes SOPs and runbooks, automates support processes using scripting, implements SRE practices, and coordinates communication among business stakeholders, vendors, leadership, development, and QA teams.
Domain Experience (Good to Have)
Investments / Wealth platforms: Mutual Funds, Demat, and Wealth Portfolio Reporting
Understanding of financial transactions and reconciliation
Incident & Problem Management:
- Lead resolution of P1/P2 incidents with end-to-end ownership
- Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes
- Drive MTTR reduction and eliminate repeat incidents
- Manage major incident calls and stakeholder communication
Application Stability & Monitoring:
- Ensure 99.9%+ uptime of critical investment applications
- Proactively monitor applications using tools like AppDynamics, Grafana
- Identify and mitigate risks before production impact
Technical Leadership:
- Lead and mentor L1/L2 support teams (total team size 5-8 people)
- Define SOPs, runbooks, and support processes
- Improve overall support efficiency and maturity
Change & Release Management:
- Review and validate production deployments
- Coordinate with Dev/QA teams for smooth releases
- Ensure zero-impact deployments and rollback readiness
Automation & Optimization:
- Drive automation using Shell / PowerShell / Python
- Reduce manual intervention and improve reliability
- Implement SRE practices (alert tuning, self-healing)
Stakeholder Management:
- Act as SPOC for business, vendors, and leadership
- Provide clear and timely communication during incidents
- Ensure SLA adherence and governance
Required Skills
Technical:
- Strong troubleshooting skills in application support environments
- SQL (Oracle / MS SQL )
- Linux/Unix systems/.Net/Java/IIS/Windows
- Monitoring tools: ELK / Grafana
- APIs, batch processing, integrations
Process Knowledge:
- ITIL (Incident, Problem, Change Management)
- DevOps / SRE practices
Tools:
- ServiceNow
- CI/CD basics (preferably Azure Dev Ops)
- Cloud exposure (AWS preferred)
Any Science Graduate
Similar Jobs
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Define and maintain the future-state business architecture for regulatory reporting within the Finance controllership value stream. Translate Finance strategy and regulatory needs into capabilities, services, processes, and target operating models. Represent business requirements in technology, data, and AI architecture forums; support delivery planning, governance, stakeholder alignment, process standardization, and continuous improvement. Ensure architecture traceability, data consistency, controls, measurable outcomes, and effective exception management.
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead product security initiatives across the software development lifecycle. Conduct threat modeling and security assessments, review cloud application designs, build security automation and detection controls, support cloud incident response, and guide engineering teams on secure development. The role also requires identifying AI/LLM risks, collaborating with technical and non-technical stakeholders, improving security processes, and mentoring security practitioners.
Top Skills:
Agentic AiAi/LlmApplication SecurityAWSAzureCloud SecurityGCPGoJavaPythonSaaSWeb Applications
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Build scalable, high-quality full-stack and frontend systems with effective AI integration. Design user interfaces, architect platforms, debug across the stack, and drive projects from technical design through launch and operations. Collaborate with cross-functional teams, lead code reviews, resolve complex issues, document solutions, and mentor engineers. The role emphasizes large-scale frontend development, testing, observability, system integration, and durable software engineering practices.
Top Skills:
AgileAngularjsChaiCSSCypressHTML5Javascript (Es6)JestMochaReactVue
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
