Tech Process Specialist (Marketing Operations) - Marketing

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Specialist, you will act as the Subject Matter Expert layer for Google’s internal marketing platforms. You will focus on complex system logic and vertical-specific diagnostics rather than underlying platform code debugging. You are responsible for owning specific vertical specializations to provide deep-dive diagnostics and ensure that engineering resources are only utilized for platform-level code fixes.

Position Responsibilities:

• Vertical Specialization: Act as the "go-to" expert for one of the specialized vertical domains: Migration, Onboarding, Analytics, or Audience & Signals.

• Advanced Logic Troubleshooting: Investigate "non-standard" issues requiring a deep understanding of how different platform workflows and GNP/Gamma features interact.

• Root Cause Diagnostics: Identify process breaks or platform configuration conflicts; provide clear, technical diagnostic documentation for Engineering if a code fix is required.

• Migration Support: Utilize deep campaign expertise to independently create and move legacy campaigns/content for teams lacking dedicated resources.

• Access Provisioning & Governance: Manage and audit internal access requests for tools, groups, and databases via Sphinx and Lantern to ensure secure environment usage.

• Product Requirements (PRDs/BRDs): Author Technical PRDs and BRDs to translate user pain points into technical feature requests.

• Product Onboarding: Track onboarding queue, eg; manage Gamma/GNP Product Onboarding and update products regularly.

• CL Management: Review and approve gamma product CLs to ensure seamless onboarding and operational accuracy.

• Process Engineering: Design and establish streamlined internal workflows, such as the Gamma Approval Checklist and standardized User Onboarding flows.

• Strategic Feature Adoption: Drive the testing of emerging internal tools (e.g., Gamma/GNP) and collaborate with Engineering to stabilize new features through "dogfooding" and feedback loops.

• Crisis Management: Support global "emergency stop" protocols for campaigns and lead ad-hoc accessibility or tool-health projects.

• Collaborative Problem Solving: Work within specialized pairs to ensure continuous technical coverage and health monitoring for your assigned domain.

Minimum Requirements:

• Experience: 5+ years of experience in Marketing Operations, Technical Support, or Campaign Management, with a proven track record of maintaining strict SLA hygiene in ticketing systems like Buganizer or Jira.

• Coding & Automation: Expert-level proficiency in HTML and CSS for campaign debugging and rendering; ability to execute Google Appscript for process automation.

• Diagnostic Toolset: Advanced proficiency in internal technical infrastructure, specifically Buganizer (issue tracking), Sphinx (access), YAQS, and CodeSearch.

• Data & Reporting: Intermediate SQL skills for data querying, ticket trend analysis, and monitoring tool health.

• Platform Mastery: Deep technical understanding of the marketing ecosystem, including GNP, Gamma, Knak, CoCo (Redwood), and Ariane (Spam/Legal workflows).

• Education & Soft Skills: Bachelor’s degree in Computer Science, IT, or Engineering (or related field) with excellent written and oral English communication skills for stakeholder interaction.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC  is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].