Technical Coordinator (Chennai, IN)

(Senior) Technical Coordinator
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Align deliverables with vendors and SES stakeholders.
• Mapping the business needs with the application Improvement use cases.
• Setup, Manage and facilitate the use of test environment setup between various teams.
• Lead technical improvement initiatives encompassing automation, troubleshooting workflows, scripting, tooling, and documentation.
• Build a roadmap for the product in the scope the technical lead responsibility.
• Design, Deploy Support and influence the design of Orchestration, Resource inventory and Service Assurance solution.
• Collaborate with all the Engineering teams to help continuous improvement in the SES IT landscape.
• Maintain a high level of engagement in SES digital orchestration initiatives
• Responsible for testing, demos, and training activities
• Manage SES end to end service fulfillment capabilities - both automated and manual
• Ensure that production systems under group responsibility are fit for purpose and highly available
• Provide inputs to the Department heads for administrative and management tasks.
• Follow and apply established HC performance management processes
• Manage deliverables with a high degree of autonomy and professionalism
• Build and maintain a strong relationship with OSS/BSS stakeholders
• Drive automation/orchestration capabilities across SES with the goal of increasing operational efficiency and customer experience.
• Maintain a high level of engagement with core SES programs in the Networks and Video domains.
• Manage and coordinate Level 3 support during technical troubleshooting.
• Strong critical thinking and problem-solving ability
• Excellent communication and collaboration skills

COMPETENCIES

• Skilled in documentation, reporting, and cross-team coordination.
• Collaborate with cross-functional teams including IT, engineering, and product management.
• Understanding of telecom services (CRM, BSS, OSS, provisioning)
• Ability to lead project and grow as well as mentor others (inside and outside of the team)
• Ability to produce and deliver high quality documentation and reporting material
• Ensure data integrity across systems and maintain complete application documentation.
• Excellent communication and stakeholder management skills
• Conduct gap analysis and recommend process improvements.
• Technical support experience in the satellite or wireless communications industry
• Proven track record in team management/service delivery/engineering
• Strong customer focus and attention to detail
• Self-driven innovative mindset
• Strong problem solving and analytical skills
• Ability to cope with stress peaks and tight timelines
• Ability and willingness to delegate technical and administrative tasks
• Excellent command of Microsoft applications (Access, Excel, PowerPoint, Outlook, Visio, Word)
• Knowledge of Telecommunications / Satellite industry
• Fluency in English, any other language is considered as an asset

QUALIFICATIONS & EXPERIENCE

• Experience working with Engineering and product teams.
• Advanced Technical Degree in IT and/or Telecommunications (BAC +5)
• 8 to 12 years' combined experience in operations/engineering/project lead role
• Agile certification is preferred.
• Proficient in Product specification and configuration, Service specification and configuration
• Proven track record managing large-scale deployment projects and vendor relationships.
• Experience overseeing QA/QC workflows, risk mitigation plans, and detailed progress reporting.
• Experience with system automation, orchestration techniques and telecom services provisioning/billing/CRM/OSS.
• Experience with Amdocs software products (ARM, ODO, OSO, ONI-S, OND, ANN)
• Experience with Cloud and Container (Azure, AWS, Kubernetes ...)
• Experience with RestApi and Kafka is a plus.
• Experience using tools like Postman.
• Experience in multi-vendor integration and support (Amdocs, TEOCO).
• Experience with Service Assurance/Monitoring solutions (Dataminer, netcool, Teoco Helix ...)
• Background in software development
• Understanding of TMF is a plus (tmforum.org)
• Self-motivated and able to deal well with ambiguity and rapidly changing priorities
• Sound working knowledge of data orchestration system architecture, methodologies & interfaces
• Proven track record in service support and implementation roles

OTHER KEY REQUIREMENTS / COMMENTS

• Proactive and professional attitude
• Customer focused at every level
• Ability to build and maintain strong relationships with team members, peers, and project stakeholders
• Ability to deliver and report tangible improvements to systems under group responsibility
• This position requires to work in flexible shifts mostly aligned with US EST time zone and some afternoon CET time zone.

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
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