Technical Onboarding Specialist

Posted 20 Days Ago
Be an Early Applicant
Pune, Maharashtra
Senior level
Information Technology • Security • Cybersecurity
The Role
The Technical Onboarding Specialist at Qualys will lead the onboarding process for customers, assisting with account setup, product tours, and aligning Qualys applications with customer goals. They will oversee customer relationships, improve product adoption, and contribute to onboarding content while collaborating with teams to eliminate roadblocks.
Summary Generated by Built In

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, no matter the size and complexity of the organization. Come work for the only company with a closed-loop solution that can detect and block sophisticated threats and patch the underlying vulnerabilities being targeted by cyber attackers – all from one agent and one platform. 

 

We seek a Technical Implementation Engineer. The Qualys Technical Implementation Engineer will drive the onboarding process for and with Qualys customers. The engineer will help with account setup and implementation, offer product tours, and ensure Qualys applications align with customer goals and values.  

Required skills and experience: 

  • Candidate must have a technical background in cybersecurity, networking, or related technology.  

  • Experience working on a technical team like Technical Support or Enablement  

  • Experience with the Qualys platform as a practitioner, technical seller, sales engineer, subject matter expert, customer support specialist, or customer success architect 

  • Understanding of managing endpoints, deploying agents, and virtual machines. 

  • Solid understanding and hands-on experience with asset management, patching, vulnerability management, policy compliance and configuration management, cloud and application security, and threat detection 

  • Minimum 5 years of experience in customer onboarding, customer service and support, customer success, or similar experiences. 

  • Ability to design or contribute to onboarding plans that align with customer objectives 

  • Strong analytical and goal-oriented mindset backed by solid project management skills 

  • Working knowledge of popular public cloud services infrastructure offerings such as AWS, GCP, and Azure 

  • Prior experience personally engaging with Enterprise and Global customers 

  • Strong communicator – written, verbal, and presentation 

  • Excellent emotional intelligence and interpersonal and presentation skills 

 

Key responsibilities of this role include: 

  • Overseeing and managing the enterprise customer onboarding process using Qualys products 

  • Operating with a playbook and following the process for onboarding 

  • Conducting onboarding meetings, product tours, company presentations, and product demos 

  • Owning the relationship with new customers who need to be enabled efficiently with Qualys 

  • Understanding customer context and overseeing goals 

  • Educating and enabling customers with the right tools and resources at the right time throughout the process to achieve the quickest path to customer success. 

  • Collaborating with peers and manager to identify and eliminate roadblocks in the way of customers’ goals 

  • Improving product adoption and customer retention and helping foster positive customer relationships that create a loyal customer base 

  • Providing and collecting feedback on the onboarding process 

  • Contributing to the building of onboarding content 

  • We seek people with experience as customer support specialists, solutions architects, or similar technical customer success representatives. The ideal candidate will be a technical self-starter who thrives in a fast-paced environment, is willing to roll up their sleeves, drives for success, and has the technical aptitude to support the team in complex and extensive opportunities.  

Top Skills

Cybersecurity
Networking
The Company
Pune, Maharashtra
2,736 Employees
On-site Workplace
Year Founded: 1999

What We Do

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.
The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com

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