Lead technical onboarding, implementation, configuration, and troubleshooting of Wingify solutions. Partner with Customer Success Managers and customer development teams on API integrations, custom implementations, browser behavior, JavaScript, cookies, tracking scripts, and client-side issues. Provide technical guidance, architectural recommendations, and best practices while managing multiple customer engagements and supporting long-term product adoption.
Role Overview: You will be the go-to technical partner for our customers, ensuring successful implementation and continuous value from Wingify’s solutions. This role requires a strong understanding of web technologies and a passion for delivering exceptional customer experiences.
- Strong understanding of web technologies, including JavaScript, HTML, CSS, browser architecture, and web debugging tools.
- Hands-on experience with REST APIs, API authentication, and third-party integrations.
- Familiarity with browser developer tools, cookies, local storage, tracking technologies, browser extensions, and debugging client-side issues.
- Understanding of Conversion Rate Optimization (CRO) concepts and how experimentation platforms integrate into customer websites.
- Ability to investigate implementation issues across browsers, identify root causes, and recommend scalable solutions.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Strong problem-solving, project management, and stakeholder management skills with the ability to manage multiple customer engagements simultaneously.
Tech Stack & Tools: JavaScript, HTML, CSS, REST APIs, Browser Developer Tools, Git, Jira, Slack, Confluence
Role and Responsibilities:
- Lead the technical onboarding and implementation of Wingify's solutions, ensuring customers are successfully deployed and configured according to best practices.
- Partner closely with Customer Success Managers to deliver a seamless customer onboarding experience and drive long-term product adoption.
- Design, implement, and troubleshoot third-party integrations using APIs and web technologies.
- Investigate and resolve complex technical issues related to browser behavior, JavaScript execution, cookies, tracking scripts, browser extensions, and client-side implementations.
- Act as the primary technical advisor for customers, providing implementation guidance, architectural recommendations, and technical best practices.
- Work directly with customer development teams to support integrations, custom implementations, and technical enablement.
Wingify is a remote-first company with more than $100M in revenue, serving over 4,000 customers worldwide, supported by a team of nearly 800 talented people across 11 global offices. We pride ourselves on innovation, customer focus, and a collaborative remote work culture.
Wingify is an equal opportunity employer.
We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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