At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewAn engineer is responsible for overall health analysis and troubleshooting platforms of push-to-talk communications solutions provided by Motorola Solutions. Work with the customer for a smoother usage of PTT services.
Job Description
Ready to work in a 24*7 mission-critical environment. This includes shift work and weekends.
Engineers should be responsible for providing 24/7 on-call support to satisfy the critical services agreed with the customer.
Able to troubleshoot complicated, cross-platform issues, handling OS, Networking, and Database in a cloud-based SaaS environment, and handle live production incidents, debug/troubleshoot application and infrastructure issues
Troubleshoot, debug, and drive ‘Push-To-Talk' solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs and network captures, and escalating the issue to a next-level engineer if necessary.
Deploy the 'Push-To-Talk' application and configure the network for communication across servers.
Monitor network performance, application performance, and service integrity.
Develop tools and provide web services to parse application logs, system health information, and network captures to help in faster debugging and reduce issue resolution time.
Develop tools to automate monitoring that assess and monitor Key Performance Indicators of the 'Push-To-Talk' solution and provide one-stop interfaces that indicate the health of the solution.
Basic Requirements
Basic Networking Protocols
A background in Linux/Unix Administration
Web-based applications debugging
Docker and Azure Basics [Understanding of Virtualized Environments]
Basic understanding of AWS CloudWatch
Great communication skills
Able to tackle customer calls
Nice to have Skills:
Azure DevOps
Databases
Linux Administration and Shell Scripting
Kubernetes and Docker
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanNo
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
