Provides first-level technical support to global customers through phone, email, and chat. Troubleshoots hardware, software, operating system, application, and network issues; resolves incidents within SLAs; escalates complex problems; documents tickets; monitors open incidents; and delivers customer service while following organizational policies and rotational shift schedules.
Job Description
Position: Technical Support - Service Desk
Work Location: Pune (Pan India candidates can apply)
The company will provide accommodation for the first 7 days to candidates relocating for the job.
Employment Details:
RequirementsQualification: Any Graduate
Experience: Minimum 1 year of experience in Technical Support, IT Helpdesk, or Service Desk roles.
Preferred: Immediate Joiners
Good knowledge of Microsoft Office 365 and MS Office Applications.
Basic understanding of Networking Concepts.
Experience with ticketing tools and incident management.
BenefitsAttractive salary package based on experience and skills.
Performance-based incentives.
Both-way cab facility for employees working night shifts.
Position: Technical Support - Service Desk
Work Location: Pune (Pan India candidates can apply)
The company will provide accommodation for the first 7 days to candidates relocating for the job.
Employment Details:
- Working Days: 5 Days a Week
- Week Off: 2 Rotational Week Offs
- Shift: Rotational Shifts (Including Night Shifts)
MNC is hiring Technical Support – Service Desk professionals for its Pune locations. The role involves providing first-level technical support to global customers by troubleshooting, diagnosing, and resolving hardware, software, application, and network-related issues. This is an excellent opportunity for experienced IT support professionals looking to build a rewarding career with a leading global IT services company.
Key Responsibilities:
- Serve as the first point of contact for customers via phone, email, or chat.
- Provide first-level technical support for hardware, software, operating systems, and network-related issues.
- Diagnose, troubleshoot, and resolve technical incidents within defined Service Level Agreements (SLAs).
- Escalate unresolved or complex issues to the appropriate support teams.
- Log, document, and update incidents accurately using the ticketing system.
- Monitor and follow up on open tickets until successful resolution.
- Deliver excellent customer service while maintaining high-quality support standards.
- Adhere to organizational policies, processes, and shift schedules.
Requirements
Benefits
Similar Jobs
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Lead and deliver full-stack .NET web projects, write and maintain code (.NET Core, C#), integrate cloud and web technologies, drive technical decisions, ensure unit testing and CI, collaborate with stakeholders and overseas teams.
Top Skills:
.Net.Net CoreAngularAWSAzureAzure DevopsBootstrapC#CSSEntity FrameworkJenkinsJqueryJSONMocking FrameworksMstestNinject (Di Frameworks)NunitOrmReactSQLTeamcityTypescriptUnit TestingWeb Api
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Support regulatory liquidity reporting by applying predefined rules and mappings, performing variance analysis and reconciliations, documenting business/functional requirements, coordinating BA/IT/testing streams, and contributing to governance, controls and audit readiness within regulatory change programmes.
.png)
Healthtech • Social Impact • Telehealth
As a Care Coordinator, you will guide older adults and their caregivers through the intake process, providing support and emotional guidance during their journey into care.
Top Skills:
CrmsEhr PlatformsGoogle Workspace
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
