Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
You’ll enjoy this role if you are…
- A self starter and have an entrepreneurial mindset
- Excited about learning new technologies
- Excited to use technology to enhance the consumer experience
Your day to day is...
- Work within the IT Support Team to provide excellent customer service, effective response times and expert insights into general and sometimes complex support issues.
- Working in Night shift (6 pm-3 am).
- Experience in Google Workspace admin is a must.
- Supporting on-site/remote desktop computing issues (PCs/Macs) as well as submitting repair requests to manufacturers for damaged machines.
- Provides basic support and assistance for Zocdoc users in relation to a variety of software applications and hardware systems.
- Ensure quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction are adhered to.
- Assist other IT support staff with operational procedures and troubleshooting issues.
- Create and maintain detailed documentation for systems and processes managed by the Enterprise IT team, for both end-users and other IT staff.
- Communicate promptly throughout the ticket lifecycle to maintain a high level of client satisfaction by responding promptly to client requests according to published SLAs.
- Performing IT support tasks such as desk setups, inventory counts, organizing, audits, meeting room setups, etc. and other duties as assigned.
- Systems administration of core IT services (on-prem and SaaS), including process automation, configurations, and improvements within these tools.
- Hardware and software asset management.
- Staff onboarding and off-boarding, including machine imaging and account creation/configuration.
You’ll be successful in this role if you have…
- Bachelor’s degree in Computer Science or related field or a mixture of IT-related certifications and relevant experience.
- 2+ years experience in a progressively responsible technical support or helpdesk role
- Strong customer service background required.
- Experience with AzureAD, Intune Endpoints
- Ability to identify common user experience issues and analyze root causes, delivering and implementing viable solutions at scale.
- Experience with some of the following: G Suite Apps, JIRA, Confluence, Slack, and Bettercloud.
- On-site and remote desktop troubleshooting skills for PC and Mac, software and hardware.
- Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls)
- Proficiency with Single Sign-On and Multi-Factor authentication.
- Familiar with JAMF/JSS Suite.
- Scripting experience (BASH, PowerShell, or similar).
Location...
- Our office is located in Koregaon Park, looking for candidates who can work from office all 5 days
Benefits...
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare/creche facility for kids
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave(over 5 years)
- Annual sponsored health check-ups
- Zocdoc is certified as a great place to work 2024-2025
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Top Skills
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
