Manage domestic and international ticket bookings, reissues, refunds, cancellations and exchanges using GDS (Amadeus/Sabre/Galileo). Provide fare quotes and itineraries, verify passenger details, resolve ticketing issues, monitor booking queues, coordinate with airlines and vendors, maintain transaction records, and ensure compliance with airline and company policies.
Job Description (JD) – Ticketing Expert
Ticketing Expert
We are seeking a detail-oriented and customer-focused Ticketing Expert to manage ticket booking, modifications, cancellations, and customer support activities. The ideal candidate should have strong knowledge of ticketing systems, fare rules, reservation processes, and excellent communication skills to ensure seamless customer service.
- Handle domestic and international ticket bookings.
- Process ticket reissues, refunds, cancellations, and exchanges.
- Manage reservations through Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
- Provide customers with fare quotations, travel itineraries, and travel-related information.
- Verify passenger details and ensure compliance with airline policies and regulations.
- Resolve ticketing issues, schedule changes, and customer inquiries.
- Monitor booking queues and ensure timely processing of requests.
- Coordinate with airlines, vendors, and internal teams regarding ticketing matters.
- Maintain accurate records of transactions and customer communications.
- Ensure adherence to company policies, service standards, and industry regulations.
- Bachelor's degree or equivalent experience.
- 2–5+ years of experience in airline, travel agency, or corporate travel ticketing.
- Proficiency in GDS platforms (Amadeus/Sabre/Galileo).
- Strong understanding of airline fare rules, ticketing procedures, and refund policies.
- Excellent customer service and communication skills.
- Attention to detail and high level of accuracy.
- Ability to work under pressure and manage multiple bookings simultaneously.
- Good problem-solving and conflict-resolution skills.
- Proficiency in MS Office applications.
- IATA/UFTAA certification or relevant travel industry certifications.
- Experience with online booking tools and travel management systems.
- Knowledge of visa and travel documentation requirements.
- Booking accuracy rate.
- Ticket issuance turnaround time.
- Customer satisfaction score (CSAT).
- Refund and reissue processing efficiency.
- Compliance with airline and company policies.
- Full-time / Contract (as applicable)
- Team Lead / Travel Operations Manager
If you're hiring for a travel/airline ticketing role, IT service desk ticketing expert, or event ticketing expert, I can tailor the JD accordingly.
Travel Kingdom Aundh, Maharashtra, IND Office
Aundh, India
Similar Jobs
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Lead performance engineering for Coupa’s enterprise cloud platform, covering benchmarking, automated certification, load and stress testing, AI/LLM performance, scalability, observability, latency analysis, and production troubleshooting. Optimize infrastructure, databases, applications, and AI pipelines across multi-cloud environments. Collaborate with product, engineering, AI/ML, and cloud teams while providing technical leadership, driving reliability and cost efficiency, and promoting performance engineering best practices.
Top Skills:
Ai/MlArizeAWSAzureDatadogDistributed SystemsGrafanaKibanaKubernetesLangsmithLarge Language ModelsMicroservicesNew RelicOpentelemetryPhoenixRetrieval-Augmented Generation
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Manage end-to-end global payroll operations, with emphasis on Indian payroll, statutory compliance, tax filings, reconciliations, audits, payments, vendor coordination, and employee support. Validate payroll inputs and outputs, maintain records and controls, coordinate with accounting and HR, manage payroll queries, update procedures, and improve workflows. The role requires strong expertise in Indian labor laws, taxation, payroll systems, Excel, confidentiality, accuracy, and compliance.
Top Skills:
FloqastExcelPayroll SystemsPivot TablesService Desk ToolsVlookup
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Provides technical leadership for embedded platform software and avionics certification. Develops BSPs, boot software, platform abstraction layers, device drivers, middleware, requirements, architecture, and DO-178C certification documentation. Leads certification activities, solves complex technical issues, collaborates with stakeholders, supports talent development, and drives software quality and continuous improvement. Requires extensive real-time embedded software experience in C, C++, assembly, bare-metal environments, multicore systems, and Deos RTOS.
Top Skills:
Arinc 429ArmAssemblyBare-MetalBoard Support PackagesCC++Deos RtosDevice DriversDo-178CEthernetMiddlewareMulticore SystemsNetwork Communication StacksPowerpcRs-232Rs-422X86
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
