Vice President, BizOps

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, BizOps

Hire, manage, and coach Site Reliability Engineers to deliver World Class Support for enterprise shared components
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover. Constantly improve processes to ensure full root cause analysis is occurring
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor others
Qualifications
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience
• Experience with databases (SQL and NoSQL), algorithms, data structures, scripting, pipeline management, and software design
• Knowledge of Java applications and middleware
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Strong written and verbal communication skills to interact with our regional teams and customers
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• We need team members with an appetite for change and pushing the boundaries of the way things have been done. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
• Experience managing 3rd parties via SOWs
• Creating, tracking, and measuring people and service providers against metrics to measure performance & results.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.