Top Operations & Support Jobs in Pune, MH

Leads business analysis and platform liaison activities for FundApp and Contra Revenue Systems, connecting Finance and Technology stakeholders. Translates business needs into requirements, coordinates prioritization, UAT, regression testing, releases, production support, issue resolution, documentation, and training. Supports SOX controls, audit readiness, reporting, data quality, and continuous improvement while managing multiple projects and operational priorities across global teams.

Manages and governs Finance Helpdesk knowledge content, including SOPs, FAQs, decision trees, chatbot inputs, and self-service documentation. Partners with process owners, SMEs, service teams, and technology teams to identify knowledge gaps, improve service consistency, support onboarding and coaching, enable digital workforce tools, and maintain compliance, audit readiness, and documentation controls. Analyzes ticket trends and recurring issues to recommend continuous improvements, automation opportunities, and case-deflection initiatives.

Provide operational support for franchise programs, handle day-to-day requests, identify risks, and drive process improvements. Build data dashboards, analyze large datasets, automate processes, and partner with stakeholders to implement solutions and enhance customer experience.

Manage customer-facing communications for Cross-Border Services, triage inquiries via shared mailboxes and ticketing systems, draft and publish compliant messages, track feedback, maintain documentation and content lifecycle, and collaborate with product, technical, and regional teams to improve communication quality and customer experience.