Teams at Astreya

Provide 24x7 first-line support for server and network infrastructure: monitor systems, triage tickets, perform basic hardware and network troubleshooting, follow runbooks, document incidents, escalate to L2/L3, assist with routine maintenance, coordinate with on-site technicians and vendors, and improve operational documentation.

Provide L2 advanced support and escalation for enterprise server and network infrastructure. Troubleshoot Dell PowerEdge and Cisco equipment using iDRAC/Redfish and CLI, perform firmware and IOS/NX-OS updates, manage hardware break/fix and vendor coordination, run network health audits, enhance monitoring with SREs, mentor L1 engineers, maintain runbooks and diagrams, participate in post-mortems, and provide 24x7 on-call support for production systems.

Provide advanced L2 support for enterprise server and network infrastructure: troubleshoot Dell PowerEdge and Cisco devices, perform firmware/BIOS updates, manage hardware break/fix, improve monitoring and alerting, mentor L1 engineers, maintain runbooks/diagrams, participate in change management and post-mortems, and provide 24x7 on-call support in a global environment.