New Relic Innovation & Technology Culture

New Relic applies AI and automation to reduce repetitive operational work and help engineering teams focus on higher-value problems. By identifying tasks that no longer require manual intervention, the company aims to make complex systems easier to manage and expand what technical teams can accomplish.

“We can take, I think, a lot of what people believe today is just unavoidable work and move it into that automatable bucket.”
 

New Relic takes a focused approach to AI innovation, building agentic tools around the specific challenges observability teams face rather than pursuing general-purpose applications. Its platform is designed to work with the broader AI ecosystem while keeping development centered on practical outcomes for customers.

“We’re building it for outcomes that we care about inside observability. It’s also a world that allows us to work with the rest of the ecosystem or tools that exist out there, but bring it back into the context of problems we’re trying to solve around our personas and the observability domain.”

New Relic develops observability technology to help businesses operate faster and more reliably as software systems become increasingly complex. By treating observability as essential infrastructure rather than a reactive monitoring tool, the company aims to connect technical performance with business growth in the AI era.

“As business becomes increasingly real-time in the age of AI, observability platforms have evolved into critical IT infrastructure that directly dictates the pace of business growth.”
 

New Relic is developing AI-strengthened platform capabilities that help customers spend less time reacting to operational issues and more time building. By turning observability insights into faster, more proactive action, the company aims to give technical teams the capacity to pursue innovation at scale.

“I am thrilled to be part of Ashan [Willy] and Brian [Emerson]’s world-class engineering leadership team, together delivering the AI-strengthened platform capabilities that will help our customers move from reactive firefighting to true innovation at scale.”