Teams at ZM Technologies

Provides L2 technical support for client infrastructure, including Windows servers, Active Directory, networks, virtualization, backups, Microsoft 365, endpoints, hardware, and IT assets. Responsibilities include troubleshooting, restores, deployments, on-site installations, infrastructure projects, documentation, vendor coordination, and SLA-based incident resolution in managed services environments.

Provides L1 technical support through phone, email, WhatsApp, and ticketing systems. Troubleshoots desktop, operating system, software, email, cloud, network, firewall, Active Directory, and basic server issues. Manages tickets, user accounts, mailboxes, permissions, and password resets; escalates complex issues to senior engineers. Supports Microsoft 365, Google Workspace, Zoho Mail, networking, and infrastructure environments while meeting SLA requirements and providing rotational 24/7 support.

Provides senior-level L2/L3 technical support across networks, servers, virtualization, cloud, cybersecurity, surveillance, storage, and backup/disaster recovery environments. Troubleshoots escalated infrastructure issues, performs onsite support, manages Microsoft 365 and Azure services, leads deployments and migrations, and coordinates with OEMs and client teams. Mentors engineers, oversees projects and SLA adherence, maintains documentation, and drives service quality and recovery readiness.