At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
We are seeking an Application Support Engineer who will be responsible for assisting in the support of custom applications, monitoring critical logs, and working directly with users to troubleshoot and support incidents regarding custom applications and systems issues.
What We Do:
We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 19 countries with about 5,500 employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.
Who You Are:
You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.
An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.
A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.
What You'll Do
Responsibilities:
Responsible for assisting in the support of custom applications, monitoring critical logs, and working directly with users to troubleshoot and support incidents regarding custom applications and systems issues
Collaborate with IT Ops team on, metrics reporting, operational dashboards
Participate in the integration of Operational Dashboards, monitoring, alerting, reporting, with NOC and Call Center infrastructure
Coordinate and ensure successful implementation and support of applications/network/infrastructure systems Continually adjust systems to optimize system performance and functionality
Collect and publish IT metrics and use data to make process improvement recommendations
Assist in the development, review and maintenance of clear and easily understood application and process documentation consistent with department standards
Act as part of shift rotation in support of critical components of internally developed applications
What You May Need to be Successful:
Bachelor's degree in Computer Science or related field or equivalent experience
Experience in working with C#, .Net core/Framework, IIS, MS SQL, PowerShell
Experience in software development and/or .Net application support.
Strong analytical mind, you can quickly seize a situation.
Flexible, autonomous and well-organized.
Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
EMPLOYEE BENEFITS – India Region:
Most of the roles are enabled with the ability to work remotely with occasional business travel. Hybrid working model
Comprehensive employee Leave policy
Career progressions through Internal job opportunities and Global Talent mobility programs
Career Development: Mentoring Program, People Management Program, cross-functions training, soft skills training.
Continuous learning and development opportunities. Upskilling and reskilling opportunities mobilized through e-learning platforms
Training and Certification reimbursement programs
Medical Insurance coverage for employees and parental insurance benefits available. Calendarized Employee Wellness programs
Quarterly Rewards and Recognition program to recognize exemplary performance
Other attractive allowances – Weekend working, Holiday pay, Relocation assistance, Maternity bonus, Creche allowance & Other allowance etc.
