Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Ensure effective troubleshooting and resolution of application issues.
- Perform root cause analysis and implement preventive measures.
- Collaborate with cross-functional teams to enhance application performance.
- Conduct regular audits to identify areas for improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Electronic Medical Records (EMR).
- Strong understanding of software troubleshooting and debugging.
- Experience in analyzing and resolving complex application issues.
- Knowledge of database management systems and SQL queries.
- Familiarity with ITIL processes and incident management.
- Good To Have Skills: Experience with healthcare industry applications.
- Experience with cloud platforms such as AWS or Azure.
- Knowledge of scripting languages like Python or PowerShell.
- CBORD, GetWell Network, Sonifi

Additional Information:
- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).
- Expertise in maintaining Clinical software products/appications
- Well versed into IIS, system configurations, Apache and Middleware
- Optimize system performance through regular updates and patches.
- Plan and execute system upgrades and migrations.
- Implement and maintain security policies and procedures.
- Conduct regular security audits and vulnerability assessments.
- Communicate with vendors for support.
- Well versed into application installation / software patch upgrades, maintain servers
- Manage user accounts and permissions.
- Provide technical support and guidance to other applications team.
- Develop and maintain documentation for system configurations, processes, and procedures.
- Explore Automation ideas and develop Usecases
- Ready to support during US Business Hours
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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