Associate, Account Operations

About Data Axle:

Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases.

Data Axle India is recognized as a Great Place to Work! This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive.

Roles & Responsibilities:

This position is responsible for becoming familiar with the direct marketing industry, learning and becoming efficient at project processing, including coordination, multi-tasking, instruction comprehension, professional communications, and technical adeptness to successfully use applications and processing tools.  This position regularly and customarily exercises discretion and independent judgement relative to matters of significance.

• Actively participate in and successfully complete training and mentorship program.
• Build job related skills, during acclimation period, by working with and assisting team members.
• Gain a working knowledge of technical aspects of position and quality assurance tools to meet standards.
• Responsibility and ownership for successful completion of assigned client projects
• Manage client projects by maintaining a timeline and initiating appropriate action to ensure timelines are met.
• Effectively work cross-functionally and contribute within the group.
• Independently interpret client instructions, perform technical analysis, outline job flow and monitor project plans to ensure quality and on-time delivery.
• Independently determine prioritization of workload based on project needs and meet expected deadlines.
• Report on project goals and provide professional communication to keep necessary parties updated on project status.
• Facilitate communication between Client Service Analysts, internal departments, and management.
• Determine and implement the most efficient approach to completing client projects
• Responsible for product quality assurance
• Provide excellent customer service
• Serve as a knowledge resource/mentor for new team members.
• Perform other miscellaneous duties as assigned by management.

Qualifications:

• Bachelor’s degree or equivalent is preferred.
• 1-2 years’ customer service experience is required.
• Direct marketing experience is preferred.
• Solid analytical and problem-solving skills.
• Technical understanding and thorough attention to detail of processing requirements.
• Ability to sufficiently communicate with individuals at all levels in the company in an articulate, professional manner in both written and oral communications.
• Ability to build and maintain strong relationships internally and externally.
• Team player with ability to work independently.
• Project management skills including: excellent organization, time management, and follow through.
• Self-starter with attention to detail.
• Ability to prioritize, multi-task, and work well under pressure to meet deadlines.
• Proficiency with MS Office Suite especially Excel, Word, Visio and Outlook.
• Knowledge of mainframe and server-based systems.
• Ability to perform appropriate record management requirements.
• Ability to exercise discretion and independent judgement.
• Desire to develop in Account Operations Specialist career path.

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.

Disclaimer:

Data Axle India follows a merit-based employee recruitment practice with extensive screening steps. Data Axle India does not charge/accept any amount or security deposit from job seekers during the recruitment process.

Job Seekers are requested to be aware of unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert. All Data Axle India jobs are published on the Careers page of its website and/or on its LinkedIn profile. Interested job seekers may access the same and apply directly.

If you believe you have been a victim of recruitment fraud, you are requested to approach law enforcement agencies immediately.