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Summary:
Key Responsibilities
As a part of the Global Shared Service Center, we are seeking an experienced RPA Business Analyst to spearhead robotic process automation initiatives within our organization. The ideal candidate will have a strong background in business analysis, process improvement, and technology implementation, with a focus on delivering high-quality automation solutions that enhance operational efficiency.
• Lead the RPA business analysis function in identifying, analyzing, and documenting automation opportunities across various business units
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
• Work with Business Units to perform value analysis (ROI) for the processes
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Identify and document best practices for ongoing RPA adoption
• Facilitate sessions with stakeholders to drive out requirements
• Consider change management implications for implementation of new RPA processes
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
• Document and diagram the existing environment and data-flows
• Gather non-functional requirements such as security, capacity performance and availability
• Act as a liaison between business and technical resources
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Help design, document and maintain system processes
• Creating Business Case and ROI which can be submitted for review and approvals
Software Requirements:
• Process Mapping Tools: Visio
• Database Technologies: VBA & Excel
• RPA Tools: UiPath or Automation Anywhere (Knowledge would be preferable)
Essential Knowledge and Skills:
• Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management. Demonstrate strong collaboration across all levels of the organization
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
• Understand the needs of and support a company with global operations
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
• Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
• Experience of working on projects
• Work with individuals to understand and build detailed process maps and business requirements documents
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
• 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
• A team player that is willing to learn and adapt in a high pace delivery environment
• Master’s or bachelor’s degree in business administration, Information Technology, or a related field
Duties & Responsibilities:
Key Responsibilities
As a part of the Global Shared Service Center, we are seeking an experienced RPA Business Analyst to spearhead robotic process automation initiatives within our organization. The ideal candidate will have a strong background in business analysis, process improvement, and technology implementation, with a focus on delivering high-quality automation solutions that enhance operational efficiency.
- Lead the RPA business analysis function in identifying, analyzing, and documenting automation opportunities across various business units
- Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
- Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
- Work with Business Units to perform value analysis (ROI) for the processes
- Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
- Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
- Identify and document best practices for ongoing RPA adoption
- Facilitate sessions with stakeholders to drive out requirements
- Consider change management implications for implementation of new RPA processes
- Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
- Document and diagram the existing environment and data-flows
- Gather non-functional requirements such as security, capacity performance and availability
- Act as a liaison between business and technical resources
- Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
- Define configuration specifications and business analysis requirements
- Help design, document and maintain system processes
- Creating Business Case and ROI which can be submitted for review and approvals
Software Requirements:
- Process Mapping Tools: Visio
- Database Technologies: VBA & Excel
- RPA Tools: UiPath or Automation Anywhere (Knowledge would be preferable)
Essential Knowledge and Skills:
- Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management. Demonstrate strong collaboration across all levels of the organization
- Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
- Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
- Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
- Understand the needs of and support a company with global operations
- Ability to translate requirements into processes and controls
- Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
- Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
- Experience of working on projects
- Work with individuals to understand and build detailed process maps and business requirements documents
- Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
- 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
- A team player that is willing to learn and adapt in a high pace delivery environment
- Master’s or bachelor’s degree in business administration, Information Technology, or a related field
Pre-Requisites / Skills / Experience Requirements:
