Manage and support customer cloud infrastructure on Akamai Connected Cloud. Resolve complex cloud and compute issues, develop operational workflows, assess customer cloud stability, and collaborate with Engineering, Product, and Sales. Provide technical guidance and mentorship to frontline teams while contributing to training, technical presentations, and knowledge-base content. The role requires expertise in public cloud, serverless platforms, microservices, networking, Kubernetes, monitoring, observability, and infrastructure automation.
Cloud Operations Architect
Are you a fast learner who is fascinated by cloud technologies?
Are you excited by the prospect of creatively solving problems and delivering exceptional
Join Our Global Managed Cloud Operations Team
Akamai is working to simplify the way people work in the cloud. The team’s mission is to accelerate innovation by making computing simple, scalable, accessible, and affordable. We manage monitoring and infrastructure, letting customers focus on their core business.
Shape the Future of the InternetJoin our global Managed Cloud Ops team to solve complex issues for Cloud and Compute customers. Engage with Akamai teams like Engineering, Product, and Sales in a dynamic, growth-focused role.
As a Cloud Operations Architect, You Will Be Responsible For:- Having skills in aligning customer needs with cloud solutions and infrastructure management.
- Solving complex cloud and compute issues proactively for our customers on Akamai Connected cloud.
- Developing operational support cadences and workflows as part of the Global Cloud Operations team
- Collaborating with cross-functional teams to solve challenges, identify deficiencies and assess the stability of customer cloud workflows
- Guiding and mentoring the front-line team with technical guidance and ensuring customers receive top-quality resolution
- Contributing to the growth of cloud and compute expertise through training, tech talks, knowledge base articles
Do what you love
To Be Successful in This Role You Will:
- Have 4+ years of experience supporting and orchestrating the public cloud, serverless platforms, microservices and a degree in CS or related field
- Have good understanding of cloud concepts with problem solving skills in VMs, Kubernetes, Networking, Security, Storage, and Databases.
- Have expertise in networking concepts, including DNS, TCP/IP, VPNs, CDN, and load balancing.
- Have knowledge of Prometheus and Grafana for monitoring and observability.
- Have familiarity with DevOps, CI/CD ,Terraform, Ansible, Chef and Puppet.
- Possess excellent problem-solving and communication skills to effectively work in a fast-paced, customer facing role.
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