Consulting Engineer (Cisco Wireless Networks | Cisco Catalyst 9800 Wireless LAN Controllers | 8 to 12 Years)

Meet the Team 

Join Cisco Customer Experience (CX), a team of extraordinary technical guides dedicated to delivering premier customer experience. We tackle the tough business challenges with network-centric solutions that accelerate customer and partner success, validated by strong financial results, high customer satisfaction, industry recognition, and employee satisfaction.

Your Impact 

As a Wireless Network Consulting Engineer (NCE), you will drive technology design, implementation, execution, and optimization for projects and accounts to accelerate customer outcomes. You will assist customers with integration and implementation of Cisco technologies, support presale activities by translating business requirements into solution designs and build customer simulations in test labs to resolve and validate issues. You will also build and deliver customer collateral, documentation, and knowledge transfer, drive customer technology transitions influencing solution architectures and services, and act as an individual contributor aligned with company policies and Professional Services’ strategies.

• Associate with customers and internal/external resources on design, deployment and optimization of Cisco services and solutions.

• Take ownership of customer account from requirement workshop to delivery of outcomes

• Implement new techniques and methodologies in customer delivery and share lessons learned with the broader team.

• Build and review project deliverables such as design recommendations, high-level and low-level designs, and implementation/change management plans.

• Build and use test environments to resolve sophisticated problems and compatibility issues.

• Demonstrate experience in using AI solutions and tools to configure and deploy networking products and solutions.

• Contribute to the development of digital intellectual capital (e.g., skills, agents, workflows).

• Act as a focal point for problem resolution for assigned customer engagements, ensuring accurate and quick resolution of major customer problems across relevant technologies.

Minimum Qualifications

• Experienced knowledge in wireless RF design and wireless network design for large enterprises, stadiums and industrial environments

• Proven experience leading large WLAN migration projects and complex Pre-Deployment Inspection (PDI) and optimization engagements.

• Proficiency with technologies such as Wi-Fi 7 and programmability of networks

• Hands-on product knowledge of Cisco Wi-Fi 7 access points, Catalyst 9800 wireless controllers, Meraki cloud dashboard, Campus gateway and Catalyst Centre.

• Ability to work without supervision, receiving little instruction on routine and new assignments.

• Candidate might be expected to support PST timezone depending on customer needs.

Preferred Qualifications

• Strong leadership skills with the ability to provide guidance and mentoring to other engineers.

• Trusted advisor and mentor with emphasis on facilitating processes and solutions.

• Excellent communication and collaboration skills.

• Adaptability to evolving technologies and customer needs.

• Commitment to delivering exceptional customer experiences.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.