Own enterprise customer success from onboarding through ongoing account growth while designing, testing, and refining prompts for multilingual voice and chat AI agents. Define and analyze performance KPIs, identify conversation and workflow improvements, lead training and go-live support, translate client needs into product requirements, and collaborate with engineering and product teams to improve agent outcomes, adoption, retention, and ROI across BFSI use cases.
This is a remote position.
Customer Success Manager - AI & Prompt Specialist
(with language expertise - Tamil/Telugu/Kannada)
Location: Noida, Delhi NCR
Experience: 2-4 Years
Employment Type: Full-time
Mode: Remote
About weya AI
weya AI is building the next generation of intelligent customer engagement, AI agents that automate voice, WhatsApp, and email interactions for banks, NBFCs, and fintech companies. We handle end-to-end collections, support, onboarding, and more: human-like conversations at enterprise scale, 24/7. We're a mission-driven startup working on real problems with real stakes.
Why does this role exist?
Our AI agents are only as good as the prompts powering them and only as valuable as the clients who trust them. This role bridges both. You'll shape how our agents converse, ensure clients succeed, and translate business outcomes into product improvements.
What You'll Own?
1. Prompt & Agent Design
- Write, test, and iterate on prompts for voice and chat AI agents across BFSI use cases, collections, onboarding, KYC, support.
- Build reusable conversation frameworks that are accurate, compliant, and on-brand for each client context.
- Continuously refine tone, intent handling, and edge case coverage. Catch hallucinations before clients do.
- Maintain a library of tested prompt patterns and conversation flows across use cases.
2. Client Success & Onboarding
- Own the post-sales relationship for enterprise clients from kickoff through ongoing success.
- Understand client workflows, CX goals, and success metrics, become their trusted AI advisor.
- Drive smooth deployment and high adoption of AI agents. Lead training sessions and go-live support.
- Conduct regular reviews and proactively identify expansion opportunities.
3. Performance, Metrics & Growth
- Define and track KPIs that matter: resolution rate, CSAT, containment rate, escalation rate, and business outcomes per client.
- Analyze interaction data and client feedback systematically to identify gaps and prioritise improvements.
- Lead improvement sprints, work with engineering and product to ship changes that move metrics.
- Help clients clearly see ROI; support account retention and upsell with data-backed narratives.
4. Cross-functional Collaboration
- Translate client needs and pain points into clear product requirements for engineering teams.
- Surface patterns across clients to build scalable solutions rather than one-off fixes.
- Act as the voice of the client internally, in product planning, QA cycles, and roadmap discussions.
Requirements
What We’re Looking For?
2-4 years in Customer Success, Prompt Engineering, Business Analysis, QA, or a hybrid of these
Strong proficiency in regional languages, especially Tamil/Telugu/Kannada, with the ability to design and evaluate AI conversations in these languages.
Hands-on experience with LLM prompting, you understand how models behave, not just how to use them
Strong grasp of BFSI workflows: collections, lending, KYC, support, onboarding
Comfortable owning client relationships end-to-end, from kickoff to quarterly business reviews.
Analytical mindset: you read interaction logs, interpret metrics, and prioritise improvements systematically.
Clear, empathetic communicator, with clients and internal teams alike
High ownership, startup mindset. You do what it takes, and you ask for help when needed.
Startup-ready: comfortable with ambiguity and excited by the pace of a fast-moving team.
Multilingual proficiency is a plus.
Benefits
Bonus Points:
Experience with voice AI platforms or conversational design tools
Exposure to multilingual NLP or regional language contexts (Hindi, Tamil, English, Telugu, Kannada etc.)
Prior experience at a B2B SaaS, AI, or fintech company
Why Join weya?
- Real-world impact -> AI used by actual banks & fintechs today
- Full ownership -> Client + product surface - not a support queue
- Cutting edge -> LLMs + voice AI + BFSI in one role
- Career growth -> Build skills across AI, CX, and enterprise sales
To Apply
Directly apply here or send your CV to [email protected] with the subject line: Job Application – Customer Success Manager - AI & Prompt Specialist | Your Name | Your Location
If you think you're a right fit, join the crew and contribute your best in great projects to solve real problems!
Similar Jobs
Cloud • Information Technology • Security • Software
Provides Tier 1 technical support to SaaS customers through email, phone, chat, and remote sessions. Troubleshoots macOS, MDM, directory services, iOS management, software management, APIs, and user lifecycle issues. Manages high-priority tickets, reproduces defects, collaborates with engineering and product teams, supports customer onboarding, maintains knowledge-base content, and participates in on-call coverage.
Top Skills:
Ai Prompt EngineeringApple Mobile Device Management (Mdm)AptCentosDebianDepFilevaultGoogle WorkspaceiOSKeychainLdapLinuxmacOSOktaPamRest ApisRhelRpmScriptingSshUbuntuVolume Purchase Program (Vpp)Yum
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Performs complex semiconductor manufacturing operations independently, serves as a subject matter expert, troubleshoots equipment and process issues, and supports yield, scrap, cycle-time, and productivity improvements. Analyzes manufacturing data, trains production associates, supports engineering evaluations and product introductions, investigates root causes, implements corrective actions, and maintains safety, cleanroom, quality, and operational standards while working rotating 12-hour shifts.
Top Skills:
Cleanroom OperationsHigh-Volume Production OperationsManufacturing EquipmentManufacturing SystemsProcess ControlsSemiconductor Manufacturing
Artificial Intelligence • Hardware • Information Technology • Machine Learning
The GQ NVMQRA Manager oversees a team ensuring SSD product quality and reliability, manages workflows, budgets, and equipment, and supports team development.
Top Skills:
Data AnalysisProject ManagementQuality AssuranceSolid State Drives
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
