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Mindtickle

Customer Support Engineer - I

Posted 3 Days Ago
Be an Early Applicant
Hybrid
Pune, Maharashtra, IND
Junior
Hybrid
Pune, Maharashtra, IND
Junior
Provides frontline technical support for a global enterprise SaaS platform and AI solutions. Troubleshoots and resolves complex customer issues involving cloud systems, backend services, APIs, data platforms, UI interactions, and AI capabilities. Collaborates with global customers and internal engineering teams, communicates effectively, owns issues through resolution, and develops deeper technical expertise in a fast-paced environment.
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Job Brief

Mindtickle is hiring a Customer Support Engineer - I to join our Customer Support Engineering team and become the frontline problem solver for a global enterprise SaaS platform and our award winning AI solutions.

This role is ideal for early-career engineers with up to 2 years of experience who enjoy solving real-world technical problems, engaging with global customers, communicating effectively, and continuously learning in a high-impact, fast-paced environment.

In this role, you will work closely with global customers and internal engineering teams across functions to understand, troubleshoot, and resolve complex technical issues. You will leverage and strengthen your fundamentals across cloud systems, backend services, APIs, data platforms, UI interactions, and AI-powered capabilities while developing deeper technical expertise and taking ownership of customer issues end to end.

Mindtickle Pune, Mahārāshtra, IND Office

Pune Banglore Highway Pashan Exit, Baner, Pune, Maharashtra, India, 411045

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