Investigate and resolve customer-reported issues from ticket intake through resolution. Reproduce problems, identify root causes, develop workarounds, and communicate clearly with customers. Integrate front-end applications with REST APIs and backend services, write maintainable code, and apply ERP and business-process knowledge to system requirements. The role also requires analytical debugging, collaboration, and basic familiarity with AI/ML and LLM technologies.
Customer Support Specialist1
Job Description: Customer Support Engineer (JavaScript Knowledge is mandatory)
ERP / Functional Knowledge
- Understanding of ERP concepts such as AP and SO
- Ability to understand customer business processes and translate them into system requirements.
- Basic understanding of SQL/database concepts would be a plus
Customer Support
- Handle customer-reported issues from initial investigation through resolution.
- Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.
- Communicate clearly with customers regarding issue status, findings, and expected resolution.
- Integrate front-end applications with RESTful APIs and backend services.
- Write clean, maintainable, and well-documented code following best practices.
- 2–4 years of professional experience in JavaScript development & Support.
- Experience working with REST APIs and JSON.
- Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)
- Strong analytical, debugging, and problem-solving skills.
- Good communication and collaboration skills.
Jade Global Pune, Mahārāshtra, IND Office
Vadgaon Sheri Road, Nyati Tech Park, 7th Floor, , , Pune, Maharashtra , India, 411014
Jade Global Pune, Mahārāshtra, IND Office
7th Floor M Agile, Baner Road Baner, , , Pune, Maharashtra , India, 411045
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
