Provides customer support for patients and healthcare providers by resolving medical billing, claims, account, and service inquiries. Manages revenue cycle activities, supports claims submission and adjudication, ensures compliance with U.S. healthcare standards, and maintains accurate, empathetic communication with stakeholders.
Summary
We are seeking a dedicated Customer Support Specialist to join our IT Services team, focusing on the vital intersection of technology and healthcare administration. In this role, you will serve as a critical liaison between patients, providers, and our internal systems, ensuring seamless operations within the US healthcare ecosystem. Your expertise will directly contribute to the efficiency of revenue cycles and the overall satisfaction of our stakeholders by resolving complex inquiries with precision and empathy.
Responsibilities
- Manage and process medical billing inquiries while ensuring accuracy in claims submission and adjudication.
- Provide comprehensive support to both patients and healthcare providers regarding account status and service details.
- Oversee key components of Revenue Cycle Management (RCM) to maintain financial integrity and operational flow.
- Utilize strong verbal and written communication skills to address customer queries and deliver effective problem-solving strategies.
- Navigate US healthcare compliance standards while delivering high-quality customer service interactions.
Requirements
Requirements:
- Possess 1 to 3 years of professional experience within the IT Services or healthcare administration sectors.
- Demonstrate proven proficiency in Medical Billing, Claims Processing, and Patient/Provider Support functions.
- Exhibit a solid understanding of Revenue Cycle Management (RCM) principles and US Healthcare Customer Support protocols.
- Display exceptional verbal and written communication abilities alongside a proactive approach to customer query resolution.
Similar Jobs
Database • Analytics
Respond to global users’ requests through written tickets and calls, resolve issues, handle objections empathetically, and escalate product concerns to relevant teams. The role requires strong English communication, customer support experience, resilience, process improvement skills, and occasional night-shift availability. It is fully remote and includes a flexible schedule, paid leave, medical insurance, and performance bonuses.
Artificial Intelligence • Cloud • Information Technology • Analytics • Business Intelligence • Consulting • App development
Investigate and resolve customer-reported issues from ticket intake through resolution. Reproduce problems, identify root causes, develop workarounds, and communicate clearly with customers. Integrate front-end applications with REST APIs and backend services, write maintainable code, and apply ERP and business-process knowledge to system requirements. The role also requires analytical debugging, collaboration, and basic familiarity with AI/ML and LLM technologies.
Top Skills:
Ai/MlErpJavaScriptJSONLarge Language Models (Llms)Rest ApisSQL
Fintech • Gaming • Payments • Software
Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.
Top Skills:
IntercomZendesk
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
