Director, Digital Platforms

Director, Product– Pune, India        

Are you ready to join a team in a global company? Are you an innovative worker who is passionate about product strategy? How about offering up your skills in a global business that is committed to moving money for better?? Join Western Union as a Director, Digital Product.

Western Union powers your pursuit.

We will be looking for you to lead Western Union’s Digital product team in the region, focused on current platform capabilities, x-functional product alignment and PDLC leadership for the India team. You will drive both back-end platform development priorities and front-end customer experience within the digital product portfolio.

Role Responsibilities

• Own product strategy, including product ideation, conceptualization, development, delivery and optimization.
• Work with Western Union global cross-functional leaders and regional business leaders for ideas and solutions to innovate and grow our digital branded business.
• Lead team of product managers to execute the near-term plan and establish a long-term roadmap in alignment with marketing, business, technology, portfolio, and program management.
• Structure data-driven product management approach to define priorities and manage product KPIs across the entire customer engagement journey to ensure performance delivery.
• Own story builds and leadership reviews for the owned product portfolio to manage clear communication of accomplishments, challenges, risks and asks to drive better execution.
• Define and build the best practices in product management and product development
• Build a team with the right set of functional and leadership skills.
• Mentor, coach and grow the teams.
• Build trust and influence across teams, stakeholders, and the organization.

Role Requirements

• 15+ years of experience in product and minimum 5+ years in leadership role.
• Solid understanding of PDLC.
• Has experience in growing, hiring, mentoring, and working across global cross-functional teams including product, design, technology, marketing, compliance, BD, and sales.
• Has built products from 0 to 1 and scaled them to multi-million-dollar product portfolios
• Has an impeccable understanding of data, and metrics and follows data-driven decisions.
• Can collaborate, build trust, and navigate through teams and geographies to build products that delight our global customers.
• Experience in building FinTech products for omnichannel customers (Payment and digital) is good to have.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India-specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-AK1 #LI-Hybrid

Estimated Job Posting End Date:

04-15-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.