Director, Product Management-Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management-Technical

About us
Mastercard Connect is the primary “digital destination” for our customers to work with Mastercard, from the moment they become a customer to in-market servicing and insights for business growth. We like to think of ourselves as Mastercard’s operating platform; on Connect, B2B customers can find and interact with hundreds of applications and reports tailored to serve their businesses as well as essential resources and documentations to support their operations. The Connect team proudly serve our customers in over 190 countries each and every day. We have been told what makes Mastercard different is our heart for our customers. As a member of the Connect team, you will be obsessed and passionate about creating a seamless, simple interface that enables customers to easily manage their business with Mastercard.

Overview
• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collects and shares user stories with engineering teams
• Acts as the voice of the business customer and accountable for the platform services
The Role
• Owns the working backwards document and vision for one or more features
• Elicits and decomposes business requirements into platform requirements and user stories
• Coordinates internal forums to collect and identify feature-level development opportunities
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
• Recommends trade-off decisions on platform product features/depth of features/backlog items
• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
• Enables self-service support and/or works to reduce overhead
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
• May participate with the business in customer research to inform platform product feature needs
• Coordinates with interdependent teams on platform product requirements
• Keeps close to the design of the user experience
• Continuously monitors feature development at the feature level adjusting throughout implementation as needed
• Reviews product demo against acceptance criteria for the feature set
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
• Stays aligned with Go To Market plans for the feature set
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Mentors team members
• Assists with candidate selection and onboarding

All About You
Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical slack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
Understands and can explain the business context and the associated customer use cases
Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog
Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs
Recognize discordant views and take part in constructive dialog to resolve them
Verbal and written communication is clear and concise
Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.