Director, Product Manager - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Manager - Technical

Overview:
The Transfer Solution team is looking for a Director, Product Management - Technical with Proven Experience In Product Ownership &/or Business Analysis Along With Line Management / Team Leadership Experience. Are You:
• A self-starter who is able to take full functional understanding of system without much need for Knowledge Transition/Training by self-reading available documents.
• A functional lead who is able to fully understand and articulate the functionality of the system. Act as a functional owner for a given sub-domain of the system and provide business analysis skills required to support the definition and implementation of new features in the product.
• A leader with the tenacity to form and develop a team of Product Managers – Technical, and to drive process improvement and consistency of approach across that team.
• Ready to apply your analysis skills to a range of challenges including complex new roadmap features, system integrations, software maintenance items, and specific product team requests.

Role
All staff at Mastercard are expected to demonstrate the 'Mastercard Way' every day – create value for our customers, partners and colleagues; grow together to achieve our goals and move fast on what matters most for our customers and Mastercard.
The Director, Product Manager – Technical:
• Takes ownership of the local team of Product Managers – Technical, coaching, developing and leading that team to greater efficiency, performance and expertise in their roles ensuring consistency of approach to their work across the various squads in which they operate.
• Analyzes business, data, and system interface requirements for roadmap features, system integrations, software maintenance items, or specific business requests.
• Elicits and decomposes business requirements into platform requirements and user stories.
• Manages the backlog of user stories together with the scrum team/squad, ensuring business priorities are well understood and that these lead the discussions in relevant ceremonies – PI planning, sprint planning etc.
• Owns the vision and elaboration for one or more features sometimes within a specific product or capability sub-set, sometimes more broadly.
• Works with development teams, software architects, product teams, and other groups to ensure a clear understanding of business needs which will drive software development activities.
• Translates deep understanding of our customers’ requirements and the product roadmap into products and solutions that drive significant customer value.
• Recommends trade-off decisions on platform product features/depth of features/backlog items.
• Communicates clearly and concisely (both verbally and written) so that problems are effectively analyzed and outcomes agreed.
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams.
• Continuously monitors feature development at the feature level.
• Reviews product demo with the development team against acceptance criteria for the feature set.
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership.
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature.
• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues.
• Coordinates with interdependent teams on platform product requirements.
• Is able to get deep into the detail as and when needed including to help troubleshoot possible issues and/or confirm business logic implementation.
• Supports development of user and release documentation.


All About You
The ideal candidate for this position should:
• Be a confident leader and line manager.
• Familiarity of tech stack like Java, RDBMS, SQL, Messaging, Middleware, Event Driven Architecture including frameworks like Kafka, Axon etc.
• Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back-office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
• Understands and can explain the business context and the associated customer use cases.
• Proficient at elaborating user stories, setting entrance/exit criteria and prioritizing a platform product backlog.
• Have a strong technical background to enable them to work closely across multiple technical teams driving solutions which match the platforms architecture.
• Proven ability to analyze software requirements, model business processes/workflows, and align software requirements to business strategy.
• Demonstrated ability to understand complex systems and communicate effectively with the technical teams.
• Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD.
• Possess strong written and oral communication skills (English language).
• Able to negotiate requirements and build effective relationships with key stakeholders.
• Solid understanding on data management and data transfers.
• Ability to balance work across multiple projects/work streams while still meeting deadlines.
• Knowledge and skills using product management tools (Jira, Confluence, Aha!, etc.).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.